Customer Service Team Lead

Washington, DC ***** 202-***-**** ******.*********@*****.***

JORRYN CAMPFIELD

Quality-driven, motivated Team Lead with a proven track record in employee engagement and training seeks full time position. Professional when leading others and proficient at offering positive feedback and fostering an upbeat atmosphere that enhances productivity while focusing on ideal customer experiences. Dependable, hardworking and eager to gain additional skills and proficiency.

PROFESSIONAL

SUMMARY

SKILLS ● Cash handling/payment processing ● Problem solving

● Customer service ● Work assignment delegation

● Employee engagement ● Workplace safety

● Coaching ● Attention to detail

TEAM LEADER 02/2023 to 04/2025

Chick-fil-A, Washington, DC

CASHIER 09/2021 to 06/2022

Chipotle Mexican Grill, Washington, DC

HOST/CAMP COUNSELOR 06/2014 to 08/2017

Dance Place, Washington, DC

WORK HISTORY

● Worked different stations to provide optimal coverage and meet production goals. Trained new team members by relaying information on company procedures, standards, and safety requirements.

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● Coached team members in techniques necessary to complete job tasks. Established open and professional relationships with team members to achieve quick resolutions for various issues.

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● Follow established opening and closing procedures Responsible for greeting customers, taking orders, and perform cash and card transactions to complete customer purchases.

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● Followed food safety and sanitation guidelines at all times. General housekeeping, restocking, maintain restrooms, cleaning and sanitizing dishes and cookware.

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● Planned and led diverse activities, crafts and field trips for children ages 4-6. Supervised children during play and activities ensuring adherence to camp rules and reporting infractions.

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● Focused on general safety, development and skill achievement.

● Built and maintained positive relationships with campers, staff, and families.

● Kept all camper and work areas neat, clean and organized. Acted as a hostess during special events and night classes to include checking in performers to shows, collecting payments for classes and concession sales.

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The Barrie School, Silver Spring, MD

High School Diploma, 06/2017

EDUCATION

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