Flight Operations Specialist
Resume:
CRAIG ANGLIN
Flight Operations Specialist
Fayetteville, GA 30214
*****.******.*****@*****.***
Professional Summary
Dynamic aviation professional with proven expertise in flight operations and trip planning, honed at AEG Fuels and XOJET Aviation LLC. Excelled in leadership, mentoring, and emergency response, ensuring seamless, safe, and efficient flight experiences. Demonstrated exceptional ability to multitask and resolve conflicts under pressure, significantly enhancing team performance and customer satisfaction. Willing to relocate to: Georgia - Atlanta, GA - Peachtree City, GA Authorized to work in the US for any employer
Work Experience
Trip Support Specialist/Account Manager
AEG Fuels-Miami, FL
January 2022 to Present
• Provide trip planning services, ensuring that all tasks are updated precisely.
• Oversee flight planning and monitor aircraft movements.
• Provide mentorship and training to recruits to ensure company policies and procedures compliance.
• Ensure all tasks are completed, trips are closed, and correct fees are charged before closing out trips for billing.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction. Flight Operations Analyst
XOJET Aviation LLC-Fort Lauderdale, FL
June 2021 to December 2021
• Verify customs, Fixed Base Operator (FBO), and handling services availability.
• Confirm permit, slot, and Prior Permissions Required (PPR) requirements for each location before aircraft departure.
• Submit crew documentation and Advance Passenger Information System (APIS) details to authorities.
• Resolve technical issues during flights.
• Manage multiple projects and meet tight deadlines while ensuring quality. Flight Dispatcher
InterCaribbean Airways-Providenciales, Turks And Caicos Islands April 2019 to December 2019
• Confirm airplane and flight crew availability quickly, optimizing schedules for service quality and cost.
• Analyze flight plans for weather and mechanical issues.
• Monitor flight progress, focusing on the weather at departure, destination, and alternate airports.
• Coordinate with maintenance to ensure aircraft airworthiness before flights.
• Prepare daily flight plans and collaborate with agencies for smooth operations. Flight Operations Officer
Fly Jamaica Airways-Kingston, Jamaica
March 2018 to March 2019
• Collaborate with flight crews to plan flight routes, considering weather conditions, aircraft performance, fuel requirements, and regulatory constraints.
• Prepare and file flight plans with relevant aviation authorities, responsible for preparing flight plans.
• Reduce regulatory risks or delays by acquiring documents, clearances, and approvals from appropriate agencies.
• Provide loading instructions and weight and balance data for the company fleet.
• Managed daily flight logs, tracking aircraft movements to ensure proper utilization of resources and adherence to regulatory requirements.
OCC Manager
Sunrise Airways-Port-au-Prince, Haiti
September 2017 to February 2018
• Manage the OCC team by keeping them aligned with the company's core values.
• Promote a safety culture, and train team members according to the SOPs and company policies.
• Develop and implement training programs for OCC staff.
• Working with external providers and vendors on issues, and negotiating rates, such as fueling, catering, etc.
• Managed and motivated employees to be productive and engaged in work. Flight Operations Officer
Fly Jamaica Airways-Kingston, Jamaica
October 2015 to September 2017
• Collaborate with flight crews to plan routes, factoring in weather, aircraft performance, fuel needs, and regulations.
• Prepare and file flight plans with aviation authorities.
• Minimize regulatory risks by securing necessary documents and clearances.
• Provide loading instructions and weight/balance data for the fleet.
• Assess risks for specific routes or destinations and suggest alternatives for safety. Concierge Supervisor
Blue Heron Aviation-Providenciales, Turks And Caicos Islands October 2014 to October 2015
• Train and mentor concierge staff to ensure readiness in assisting customers.
• Address guest complaints and find effective solutions to prevent recurrence.
• Provide price quotes, invoices, and billing to customers.
• Hold regular meetings to review performance, improvement areas, and customer service best practices.
• Build relationships with local businesses to secure exclusive deals for hotel guests. Flight Operations Supervisor
InterCaribbean Airways-Providenciales, Turks And Caicos Islands October 2008 to October 2014
• Schedule, assign, train, and evaluate the work of assigned Aviation Dispatchers.
• Prepare and monitor crew schedule for over twelve (12) pilots and six (6) Flight attendants.
• Manage and support a team of five (5) Flight Dispatchers, which also includes preparing monthly and duty rosters.
• Managed daily flight operations for optimal safety and customer satisfaction, implementing new procedures when necessary.
• Evaluated employee performance periodically through assessments and feedback sessions to foster professional growth within the team.
Education
Other Certifications in Aviation
Sheffield School of Aeronautics - Plantation, FL
May 2013 to July 2013
• FAA Flight Dispatcher Certification
• JCAA Flight Operations Officer
High school diploma
Camperdown High School - Kingston, Jamaica
September 1990 to June 1997
Caribbean Examination Council – C.X.C
• Principles of Accounts
• Office Procedures
• Information Technology
• Caribbean History
• English Language
General Certification of Education (G.C.E. A-levels)
• Caribbean And U.S History
• General Papers
Skills
• Safety Training
• Dispatching
• Conflict resolution
• Mentoring
• Flight planning
• Emergency Response Procedures
• Trip Planning
• Multitasking and Prioritization
• Analytical Thinking
• Scheduling
• Aviation Regulations Compliance
• Leadership
• Teamwork
• Weather report interpretation
Links
www.linkedin.com/in/craig-anglin-b48738116
Certifications and Licenses
Aircraft Dispatcher
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