Customer Service Representative

Elizabeth A.

Mowers

Customer Service Representative

Lakewood,CO

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Summary

Energetic, committed and creative professional with 18+ years’ delivering quality customer service in a variety of fast-paced environments. Strong work ethic with a clear understanding of the bottom line. Communicates well with diverse clientele and establishes long-term relationships. Meets challenges head-on. Excels at meeting deadlines and exceeding expectations. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

18

18

years of professional experience

Work History

Customer Service Representative

Delta Dental of Colorado

Denver, CO

08.2021 - Current

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Customer Service Representative

Aerotech/Delta Dental of Colorado

Denver, CO

05.2021 - 08.2021

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Packer Associate

Amazon

Thornton, CO

09.2019 - 06.2021

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Customer Service Representative? Flex Team

Home Advisor

Golden, CO

09.2017 - 08.2019

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Pridestaff

Arvada, CO

12.2017 - 12.2017

Sprouts

Lakewood, CO

12.2016 - 12.2017

Aveda/Dillards

Littleton, CO

12.2015 - 12.2016

JC Penney Salon

Littleton, CO

12.2014 - 12.2015

United Airlines

Denver, CO

12.2010 - 12.2012

United Airlines

Denver, CO

12.2006 - 12.2008

Education

Cosmetology

Empire Beauty School

Lakewood, CO

05-2015

Esthetician License - undefined

Littleton Academy of Hair Design

Littleton, CO

General Studies - undefined

Metropolitan State College

Denver, CO

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Skills

Customer Service

Greeted customers entering establishment creating a welcoming environment

Resolved customer concerns through actively listening and providing viable solutions

Responded to customer inquiries by either providing easy-to-understand answers or locating the person with the answer

Provided information regarding services/products and policies/procedures in a friendly manner which resulted in repeat customers

Dispatched staff to appropriately payout customers and celebrate success in a timely fashion

Maintained customers’ confidentiality at all times in highly sensitive situations

Directed customer emails to the appropriate staff member based on nature of inquiry; responded to general information emails within 24 hours of receipt

Cashiering/Cash Handling

Received payments by cash, check, credit card, debit card, coupons and vouchers; issued receipts and provided correct change when required Counted down drawers nightly; reconciled nightly with 100% accuracy Processed returns and exchanges efficiently and respectfully creating loyal customer base

Balanced $500,000 vault nightly; sent wire transfers to carousels with complete accuracy

Office Administration

Answered phones; directed callers to correct person; took messages; scheduled appointments

Created and maintained confidential customer files; input data accurately; retrieved information as requested

Processed paperwork in compliance with federal/state laws and regulations

Developed an operations manual for staff to maximize productivity and ensure compliance

Active listening

Customer service

Critical thinking

Problem resolution

Accomplishments

● Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

● Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Timeline

Customer Service Representative

Delta Dental of Colorado

08.2021 - Current

Customer Service Representative

Aerotech/Delta Dental of Colorado

05.2021 - 08.2021

Packer Associate

Amazon

09.2019 - 06.2021

Pridestaff

12.2017 - 12.2017

Customer Service Representative? Flex Team

Home Advisor

09.2017 - 08.2019

Sprouts

12.2016 - 12.2017

Aveda/Dillards

12.2015 - 12.2016

JC Penney Salon

12.2014 - 12.2015

United Airlines

12.2010 - 12.2012

United Airlines

12.2006 - 12.2008

Esthetician License - undefined

Littleton Academy of Hair Design

General Studies - undefined

Metropolitan State College

Cosmetology

Empire Beauty School

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