Customer Service Call Center
Resume:
Resume
Javon Rivers-Gillard Jr
Grovetown, Ga 30813
************@***.***
EXPERIENCE
Augusta National Club, 2604 Washington Rd, Augusta, GA 30904 — Steward
April 6th, 2024 - April 14th, 2024
Working as a steward at the masters, I helped my supervisor keep the facility cleaned up for the guests that came. My job included taking out the trash, mopping the floor, and cleaning the dishes for the chefs in the kitchen. Wal-Mart, 3338 Wrightsboro Rd, Augusta, Ga 30904— Frontend Customer Service Associate
June 23th, 2024 - December 6th, 2024
As a Frontend Associate in customer service, I help customers make returns inside the store, and over the phone. When customers are looking to purchase heavy items in the store, I assist the customer by taking it to their cars for them and puting the the item inside. I also unlock cases for customers looking to buy something that is locked up behind glass.
Agero, 400 Rivers Edge Drive, Medford, MA 02155 - Remote Roadside Assistance Agent
December 9th, 2024 - April 1st, 2025
Working as a remote roadside assistance agent, im required to provide the necessary equipment like, fuel deliverys, tows, jumpstarts, etc to help people on the side of the road. Im logged into the phone systems the whole day and am placed on stand-by waiting for inbound calls to come in. Sometimes, im required to reach out to the customers and service providers to make sure they still need assistance, to fill in some missing information, to correct some incorrect information, or to help someone cancel their request.
EDUCATION
Grovetown High School, 2010 warrior way, Grovetown, Ga 30813 — High School Diploma
August 3rd, 2020 - May 22nd, 2024
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SKILLS
Customer Service
Communication
Problem Solver
Diligent Worker
Team Player
Computer Literacy
Phone Etiquette
Adaptability
Critical Thinking
Learner
Active Listener
Call Center
Multi Tasking
Call Center
Empathy
Data Entry
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