Customer Service Services Representative
Resume:
LISA KNIGHT
Senior Rep
*************@*****.***
Evansville, IN 47711
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Highly skilled Patient Financial Services Representative with 8 1/2 years of experience in the Payment Integrity Department. Demonstrated expertise in verifying charges, ensuring correct insurance billing, and handling insurance companies online and through phone calls. Adept at maintaining confidentiality and adhering to HIPAA guidelines. Proven problem-solving abilities and attention to detail. Strong customer service and teamwork orientation.
P r o f e s s i o n a l Summary
S k i l l s
Customer service HIPAA compliance
Verbal and written
communication
Insurance verification
Data entry proficiency Teamwork orientation
Multitasking Problem-solving
Attention to detail Problem-solving abilities
Account monitoring
PATIENT FINANCIAL SERVICES REPRESENTATIVE
DEACONESS-HRS — Evansville, IN
May 2016 - Present
I have worked in the Payment Integrity Dept for 8 1/2 years. I verify the charges are correct and insurance has been billed correctly. I work with insurance companies online and with phone calls. I am responsible for requesting insurance and patient refunds checks when an overpayment has been made. I am a trainer and am responsible for picking up refund checks from the finance dept.
E x p e r i e n c e
Maintained a high level of confidentiality when dealing with sensitive medical records or financial information.
Reviewed EOB's statements from insurance companies to verify coverage and eligibility status. Adhered to HIPAA guidelines at all times when handling protected health information. Utilized advanced problem-solving abilities to identify and resolve discrepancies on patient accounts. Analyzed patient accounts to ensure accuracy of charges and payments, as well as compliance with applicable regulations.
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CERTIFICATION IN EARLY CHILDHOOD EDUCATION (AECE)
May 2010 IVY TECH — Evansville, IN
COMPLETED COURSEWORK TOWARDS EARLY CHILDHOOD EARLY CHILDHOOD EDUCATION (AECE) May 1998 UNIVERSITY OF SOUTHERN INDIANA — Evansville, IN Education
Jesse Southard — Woods And Woods
Case Manager
*************@*******.***
References
• Friend, Former Co-worker
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