Windows Server Infrastructure Engineer

MELANIE “LYNN” LILLARD

*** *** ***** *****

Brentwood, TN 37027

615-***-****

*******************@*****.***

SKILLS/ TOOLS

Over 15 years in the IT environment. This includes 3 years of private consulting. Outside of work environment.

MCP certified & CNA Certified; Currently working on MCSE-Proficient in all operating systems, familiar in Linux and Unix, hands on with SQL and various of other software and programs.

Received several awards from Dell, a plaque from Michael Dell, several letters from satisfied customers.

Experienced in Novell, Novell Client, Netware, Remedy, GroupWise, Info Pass and Novell Utilities

VMware vSphere: Administer and Manage Virtual Machines-Cert

VMware vSphere: Deploy and Consolidate a Data Center-Cert

VMware vSphere: Networking Troubleshooting-Cert

VMware vSphere 6.5-Cert

Windows Server 2012 R: Configuring Hyper-V-Cert

PowerShell Integrated Scripting Environment-Cert

Windows 10 Deployment with Microsoft Deployment Toolkit 2013-Cert

Network Foundations: Servers-Cert

Networking Foundations: IP Addressing-Cert

Microsoft Cloud Services: Administer Office 365 and Itune

Office 365: Deployment-Cert

Server Core for Windows Server 2012 R2-Cert

System Center Configuration Manager-Cert

Device Security-Cert

Comp TIA Server Plus Administration-Cert

System Center 2016: Operations Manager-Cert

Windows Server 2012 Active Directory: Domain Service Design-Cert

Windows Server 2016: Manage, Monitor and Maintain Servers

Windows Server 2016: High Availability

Windows Server 2016: DNS-Cert

Windows 2016: Implementing Group Policy-Cert

CISSP Cert Prep: The Basics-Cert

Microsoft Azure: Active Directory-Cert

Windows Server 2012: Create and Manage Group Policy-Cert

Windows Server 2012: Install, Configure, and Administer Active Directory-Cert

Deploying and Configuring Core TCP/IP Services-Cert

Office 365: Provision Office 365

Windows Server 2012 Active Directory: Management and Implementation-Cert

Windows Server 2012: Installation and Configuration-Cert

ITAM (Information Technology Asset Management)

Familiar with Mac OS 9.2, Network Plus Certified, Server 2012 Certified and Systems Administrator Certified, currently working on Cert for VMWare and CISSP.

Red Hat Ansible Automation Training

Architecting on AWS

AWS Cloud Practitioner Essentials

AWS Technical Essentials

PROFESSIONAL EXPERIENCE

Bridgestone Americas 06/2022-Present

Sr. Citrix Infrastructure Engineer (Promoted from Citrix Infrastructure Engineer)

Supporting, over 30,000 users on Citrix

Windows 10 and a few Windows 7 OS

Citrix Infrastructure servers are 2008/2012/2016/2019/2022

Manage the Delivery Controllers

Patch and upgrade Master Images for Citrix(2008/2012/2016), as well as create Master Images

Help set up new sites for on Premises for Citrix as well as Cloud based

Manage Storefront Applications as well as updated and add new Storefront Applications

Citrix using MCP (Machine Creation Service) and some PVS

Publishing new Applications to the Storefront

Control Up Monitoring and troubleshooting

Patch and update firmware on Citrix ADC NetScaler/Gateway

Help set up 3 Servers for DR environment on AWS for our Citrix Environment and Master Image

FSLogix Profile Management with Citrix

PVS-Citrix (Provisioning Management)

DAAS Cloud

CPM(Citrix Profile Management)

Xen 6.5, 1912 and Daas Cloud environment

Setting up New Hosting Connections

Adding new Certs to Delivery Controllers

Managing Thin Clients on IGEL or Stratodesk

Adding new plant site to the Storefront

Running PowerShell script to automate certain things in the environment

Creating and managing GPO’s

Updating the Wildcard Cert on the Storfronts, Virtual Appliances, Nvidia License Servers, ADC’s and On prem Director

Used Citrix Studio to push out more non-dedicated VDI’s

Setting up Cloud Connectors to manage and migrate on Prem Citrix to the Cloud

Setting up new OUs in Active Directory and linking Group Policies

AzureDevOps for utilizing projects.

Help set up FAS(Federated Authentication Service)

Setting up new Stores for Citrix and teaching the plants on how to Set up their own Citrix Environment

Migrated 1912 Citrix Environment to the Cloud and utilizing DAAS and FAS

Creating and managing Citrix Policies

Setting up Print Management for some environments

Classes taken via AWS and Certification of Completion received: AWS Technical Essentials, AWS Cloud Practitioner Essentials, Architecting on AWS

Managing in DaaS Cloud over 40 Catalogs and on Prem on the 6.5 Farm over 75 Apps for the Storefront

Managing over 3000 VDI’s and 5000 Servers (OS-2008,2012,2019)

Creating Troubleshooting documents in Service Now

Trend to Carbon Black to MDE (at the time of this update) for Anti-Virus and Tenable for a security and technical vulnerabilities

40 plus Master Catalogs (combination of VDI’s and Servers) that we maintain, patch and do Tenable remediation on

Install Certs on Citrix ADC’s, Cloud Connectors, Storefront Servers and other servers for devices and apps

Train Contractors on how to support our environment

Use ASG Remote App(Vision App) to manager servers

Experian Health 06/2019-06/2022

System Engineer II (promoted from Citrix_Windows Engineer)

Supporting, patching Windows Servers (4,000 Plus) 2003, 2008, 2012 and 2016, 2019

Troubleshooting XenApp with Windows 2012 and XenDesktop with Windows 10

PowerShell Scripting

mRemoteNG

Symantec Endpoint Console Administrator

Creating Virtual Servers and Client Machines on VMWare 6.0

EAC 2016, administering rights and creating mailboxes

Citrix Director and Studio-troubleshooting Citrix virtual machines

SolarWinds for monitoring and assigning IP addresses

Passwords resets

All Production issues.

Adding more memory or disk space to servers or machines

Creating and managing Distribution groups and mailboxes on EAC 2016

SolarWinds for IP addresses

Troubleshooting Citrix connections and any other Citrix issues

Ivanti Security for patching servers (VM’s) and machines (VM’s)

vSphere 6.0-Migrating servers and VMS to other domains, troubleshooting servers and VMs in vSphere and editing the machine settings (currently Vcenter 7.0 and others are 6.7)

Vrops vRealize Operations-to troubleshoot resources, and stability of vms and servers; monitor the health of the vms, cluster and host

Citrix Studio 7.15-troubleshooting connection issues, adding or removing machines

Citrix Director-Checking the health status of servers and machines

Troubleshooting application issues on all VM’s

DNS and DHCP Management

Firewall Management

Migrating Windows 7 to Windows 10

Server Migration of Server 2008 R2 to Server 2012 and 2012 to 2016 and 2016 to 2019

Migrating VM’s to other domains on the network

Domain Administration

Building VMware Servers (2016) and setting up and managing hardware Specs on them

Migrating VMachines and VM Servers to other OU’s and VM Containers

Working with and troubleshooting CyberArk and Radius

Decommissioning VM Servers (2008, 2012)

Ticket System Jira, also working with Confluence.

Trained other Engineers and Help Desk Personnel

Updating Website’s Certificates and troubleshooting issues with them

Utilizing Final Builder for server builds and automation

Qualys for a security and technical vulnerabilities

Ansible for Server configuration and deployment

Checkpoint, to look at network connectivity

Creating ‘How To Do’ in Confluence

Building and deploying all Servers (2012, 2016, 2019), configuring the servers and decommissioning old servers

Using Rapid 7 and Tanium for tracking and defining vulnerabilities, prior using Qualys

And other duties

WIPRO-HCA-Nashville 10/2018-05/2019

Lead Windows_Linux System Administrator (Integrated Service-Ops team) & Ticket Triage Manager

Supporting Windows and Linux Servers (over 3000)

Middleware Administrator (MQ, IIB and DataPower): Deployments, HealthChecks, logs, etc.

Linux Administrator

IIS

Windows, Linux, IBM and IIB, MQ, DataPower Migrations

Solar Winds Monitoring

Flash Subscription

SQL tools from Admin perspective

Linux skills (Basics) command line scripting (BASH)

IIB/MQ Deployments

MQ HealthCheck

Training Off-Shore team members

Creating How-To documents for training other personel

DataPower refunds and reprocessing COIDS that failed

Monitoring Daily Charges on COIDS

Flushing Cache on DataPower

Deploying .Bar files in IIB

Deployments

Off business hours maintenance

Backup Validation

Database Servers (SQL)

Windows and Linux servers

Application Servers

Application and Patching Deployments (Windows, Linus and IBM)

Supporting Middleware

Supporting and training global members

ITIL

Supporting Middleware

Manage platforms with Linux, IBM and Windows

Provisioning servers

Putty

Manage Service Desk Tickets (Jira and Service Central or Service Now)

SolarWinds monitoring

Managing Load Balances

Managing Teradata Database server

Using FileZilla and WinSCP

IBM MQ Explorer for Administrating servers

Restarting Services on Teradata Servers

Deloitte Services LP-Hermitage 10/2017-10/2018

Active Directory/Systems Administrator

Supporting over 5000 users

Supporting over 2000 Servers (Virtual)

Working in Windows Server 2008 R2 and Windows Server 20012 R2

Ticketing System-Service Now

Inhouse scripting program-Lemur, DL Wizard

Secret Server Build

SQL Server

Managing Exchange 2013 over 5000 Mailboxes

Managing over 5000 Distribution Groups/List

Exchange Server 2013

SharePoint 2016

Setting up and creating Distribution List and Security Groups

Modifying/ creating and deleting users in Outlook 365

Citrix Virtualization-Netscaler

Azure

SCCM

Avaya phones support

Exchange Admin Center

Modifying user in Distribution Groups and Security Groups

Microsoft Hyper-V

Microsoft Software Center

Creating New Mailboxes on Exchange 2013

Scripting in PowerShell about 3 years

Server 2016

Working in Active Directory about 10 plus years

Identity Access Management

Responsible for Active Directory User Lifecycle management including:

Account provision/disable

Access control management

Support security, legal, audit with forensics/discovery.

Perform customer interaction when fulfilling requests.

Perform proactive cleanup activities within Active Directory.

Nashville General Hospital at Meharry-Nashville, TN 06/2010-10/2017

Systems Administrator/Support

Supported over 500 users and over 1500 nodes-Created Mandatory Profiles and showed other IT staff on how to implement and use them

Migrated the entire hospital from old versions of Office to O365

Migrated Mailboxes

Trained uses on E1 and E3 versions of O365

Trained and troubleshoot any issues with Office

Trained and Troubleshoot with any issues with Skype

Created documentation and training on how to use the different versions (E1/E3) of O-365

One of the O-365 Administrator-Assigned license and kept abreast of the license

Created VB Script to automate images for PC’s and Laptops in OU’s in Active Directory

Created and taught the other IT department on how to create and Answer File for automating in WDS to deploy PCs and laptops

Built and Configure Windows 2003, 2008 R2 and 2012R2 Servers (Virtually and Physical), in Citrix and Virtualbox, VmWare and Hyper V

Microsoft Exchange Admin Console

Setup WDS (Windows Deployment Server) for Win XP, and WAIK for Win 7, and Win 10

Setup servers up with RAID 1 & 5 with ARS (Automatic Recovery System)

Locating over 2500 missing computers/laptops through the clinics nationwide and getting them back on line

J-code (Joint Commissions) compliant with hardware and software for the hospital

On the board of the Security Team for the hospital to create new SOP’s (Standard Operating Policies)

Reviewed and recommended new hardware and software for the hospital

Assisted in making sure we were HIPPA compliant for IT

Sophos Endpoint

Team Lead

Managed WSUS and Sophos server

Supporting and implementing McKesson’s applications (Care Manager, HPF, Book Bank, HEC, HEO, HLAB, PC2000, Paragon, etc.)

Proficient in all versions of Microsoft Office

Managing WDS Server

OS patching

Backup software-Comodo, Commvault, Carbonite, Norton 360 and Norton Ghost

On committee to monitor and enforce security of Infrastructure by creating new SOP’s for New, modified, and removal of employee’s access

Used web-based Expense report software

Sophos Endpoint Protection (at one time, McAfee and Norton)

Setup VoIP with Cisco phones (hard and soft phones)

Supported multiple users in Global States, and administrating Workstations and servers -300 plus

Built Workstations and Servers (virtually)

Used SSCM to push out software, patches and updates

Administrated Citrix Environment using XenApp and XenDesktop

Office 2016(O365)-Migration and Administrator

Server 2003, 2008 and 2012 R2

Supported MAC’s, Windows Tablets, iPhone and Androids

Assisted in training new help desk, Desktop and contractor’s personnel

Setup and Installed virtual workstations

Monitored the Communication closets and switches for the network and any patching necessary

Sys Admin to Servers: WSUS, WDS, Symantec Endpoint, O365 and Lansweeper remoting laptops/pc’s via LANDesk and Lansweeper remote control and re-imaging them using LANDesk software, Symantec Ghost to PIX

Also, using DameWare, Remote Desktop and VLan to remote users

Used Microsoft Office Communicator to reach some of the clinics and other users

Logged calls using Remedy Call tracking, Unicenter (McKesson) and Spiceworks software

VMware Administrator (one of two)

VDI Administrator (one of two)

Rebuild 3500 laptops for clinics and sending them out and remoting the users to copy user’s directory to network from old laptop/computer and once new computer/laptop arrive, copying the user’s home directory back and setting up the new laptop/desktop for the user

Updated and editing records as well as creating SOP’s using Microsoft SharePoint

Setting up Windows 2008 server assigning DHCP SCOPES, IP address and the scope on the DHCP server

Created documents and trained others how to use WDS, to create and execute images

Software support for McKesson’s software and applications

Accessed servers and doing some server administration via Citrix as well as doing some desktop/laptop via Citrix and some administration as well

Cable Management

Being trained and assisting the Network Engineer in WAP’s and other duties

HIPPA Compliance Certified

Managed PrintQue via Active Directory and servers

Hardware and software support, Email system Lotus Notes 6 to Outlook, Citrix Administration, various VPN clients, AS400, Accolade, Console One Administration, Net Meeting, Ebuy purchasing software, license and hardware, ZAM asset tracking software, Hyenea V6.7, Citrix Access Management Console, Version 3.0.0 and repairing laptops/desktops (Dell and HP) to also Printers (Xerox, HP, Lexmark)

VDI, using VMware (version 6), 90% of the hospital was converted

PowerShell Scripting

Monitored and administered the tickets which came into the Que (Q-Boss)

TN Supreme Court-Nashville, TN 10/2003-5/2010

Jr. Systems Administrator/Network Support

Managed/monitored Console One (almost mirror to Active Directory, same structure) to add/remove users and update rights-over 3000 users

Managed/monitored NetWare Admin to manage those on the firewalls-4 servers, per 150 counties

Remote users using Bomgar, MacAfee Antivirus for all counties, making sure it’s updated and insuring all PC’s are virus/Trojan and spyware free.

Symantec software for Windows 2003 Servers, monitor Backup Exec for tap backups

Managed/monitored Windows 2003 servers for our TNCIS users, add new users/update and remove users, handle helpdesk phone calls externally and internally as well as vie email, monitor routers and network hubs to make sure the servers are up and users and log in and perform duties

Monitored backup tapes using Backup Exec software for over 200 servers, Data servers and File servers for the counties and in-house servers

Performed hardware repair for computers/laptops which come in, help desk calls consist of hardware and software problems for in-house programs as well as standardized programs

Proficient in all versions of Microsoft Office

Novell Administration 5.1, 6.1 and 6.5 course completion (through New Horizon), also troubleshoot Word Perfect problems

A+ Certification (hardware/software) through New Horizon

Active Directory Classes through New Horizon

Managed one of the Linux servers for the Local Government that housed their program for the State

EDUCATION/CERTIFICATION

Nashville Vocation Technical School-Computer Science

Draughn’s Junior College-Computer Programming: Nashville, TN

New Horizon-Novel Network Management, Novell Advanced Network Management

Lynda-Advanced Systems Administrator with focus on 2012R2 and 2016, PowerShell scripting

Curriculum to be certified in, VMWare and CISSP (Certified Information Systems Security Professional)

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