Customer Service Banquet Manager

Jo Baregi

**** *** ****** ***** *** Duluth, MN **811

218-***-**** - *******@***.***

Professional Summary

Banquet Manager with leadership qualities and confidence to manage a team and be able to inspire them to deliver a memorable event for all types of clients

Catering Coordinator with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards.

Visual Merchandise Manager with expertise in planogram design and staging. Develops effective displays that visually enhance a variety of retail products to increase sales.

Core Qualifications

*Leadership skills *Strong Communication *Can-do attitude *Problem solving *Social skills *Organized*Inspiring

*Customer-oriented *Supervisory skills *Adaptable *Strong customer service *Resolve problems *Basic food preparations *Works under pressure

*Floor set design *Visual display*Store maintenance *Shipping and receiving *Active listener *Friendly and outgoing Team player Experience

Operations Manager Oct. 2023 - March 2025

Michael’s - Duluth, MN

Manage opening and closing shift duties, register balances and deposit. Customer Service on the sales floor. Stocking floor with product, help setting new floor plans. Pick and pack BOPIS and customer product shipments. Process go backs and damages. Help with backup at registers. Complete extra corporate projects. Banquet Manager (Seasonal) March 2023 - October 2023 Ensuring all event details are complete and the room is setup before the event. Clear communication with all involved departments. Briefing staff and checking the room set - up before the event. Deal with last minute requests and problems. Manage and schedule the Banquet servers, Banquet Bartenders and set up crew. Banquet Manager Aug. 2022 - Nov. 2022

Holiday Inn & Suites - St. Cloud, MN

Manage and schedule the Banquet servers, Banquet Bartenders and set up crew. Clear communication with other departments. Excellent organizational skills. Briefing staff and checking the room set - up before the event. Deal with last minute requests and problems. Attend manager, staff and BEO meetings.

Banquet Captain Feb. 2022 to Aug.2022

Woodhill Country Club - Minnetonka, MN

Attend Manager, staff and BEO meetings, and briefing staf before each event. Clear communication with all involved departments. Ensuring all event details are complete and the room is setup before the event. Ability to deal with last minute problems and requests.

Banquet Manager Oct. 2019 to Nov. 2021

Doubletree By Hilton - Roseville, MN

Ensuring all event details are complete and the room is setup before the event. Clear communication with all involved departments. Ability to deal with last minute problems and requests. Manage Banquet severs, Banquet Bartenders and Housemen crew schedules, payroll and Inventory.

Attend Manager, staff and BEO meetings, and briefing staff before each event.

Banquet Manager Sept. 2018 to Sept.2019

Majestic Oaks Golf Club - Ham Lake, MN

Clear communication with other departments.

Excellent organizational skills. Briefing staff and checking the room set - up before the event. Ordering linen and supplies. Ability to deal with last minute requests and problems. Attend manager, staff and BEO meetings.

Catering Coordinator Aug. 2016 to May 2018

Panera Bread - Duluth, MN

Manage the flow of the catering business with the cafe. Clear communication with customer, cafe catering and management Complete forms fully and accurately.

Work in conjunction with management team to manage the daily online ordering system. Provide customers with order detail, such as basic quotes.

Coaching the catering team and cafe staff on knowledge of catering. Understanding the intricacies of all orders planned, pre-staged, produced and delivered on time. Skillfully and positively dealing with customers with confidence to build business.

Site Manager Nov 2010 to Jul 2015

Pike Lake Elementary School - Duluth, MN

Managed the morning and afternoon school programs, planned and executed weekly activities, maintain supplies.

Hired, trained and scheduled staff.

Managed monthly statements and schedules for students, reported monthly activities to management.

Accomplishments with program changes like craft time, homework time, and gym time.

We had doubled the number of students participating in the program in the last 2 years.

Visual Merchandiser Manager March 2004 - August 2008 Younkers - Superior, WI

Creating and maintaining retail merchandise displays. Assisting the sales staff in setting and maintaining floor layout. Setting current sales and promotions.

Receiving and preserving current fixtures and collateral. Assisting customers in their purchases.

Visual Merchandiser October 1994 - March 2004

JC Penney - Duluth, MN

Creating and maintaining retail department displays and signing. Completing floor setup and floor moves.

Keeping signing current.

Assisting customers in their purchases.

Education

Event Management / Hospitality 2019

Dakota County Technical College - Rosemount, MN

Interior Design 1982 Bauder Fashion College, Miami FL

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