Customer Service Office Manager

Shatavis Boxley Thompkins

**** ****** ****, *********, ** 30828 706-***-**** ****.********@*****.***

Professional Summary

Dedicate Customer Service Professional with 18 years of experience motivated to maintain customer satisfaction and contribute to organization success. Proven ability to establish rapport with clients. Reliable and driven, with strong time management and prioritization abilities. Excellent work ethics.

Skills & Competencies

Detailed and organized

Clear communication skills

Conflict resolution

Works well under pressure

Efficient, reliable, and responsible

Energetic work attitude

Customer oriented

Works well individually and on a team

Proficient in Microsoft Office

Typing GWAM: 55 wpm

Work Experience

Manager, J & M BBQ, Warrenton, Georgia, October 2015-present

Exhibit knowledge of foods and beverages, supervising duties, service techniques, and guest interactions. Carefully prepare weekly payroll. Counsel and discipline staff when necessary. Communicate well and use strong skills to establish positive relationships with guests and employees.

Administrator/Office Manager, Child’s World CLC, Thomson, Georgia, July 2010-May 2014

Provided high level office administrator support to the Director. Maintained policies and procedures. Aided clients and staff. Maintained documents. Coordinated various events. Arranged trips and classes for class groups and staff. Helped with payroll and distributed staff checks. Maintained and organized supplies. Ensured that all staff members are up-to-date with classes, trainings, and safety cards.

Thomson Plastics, Thomson, Georgia January 2000-June 2010

Machine operator. Inspect parts, box/stack parts, label boxes for shipping. Participated in train a trainer. Troubleshoot machine when needed. Time management and record keeping for daily log. Keep area clean and orderly. Multi-task when needed. Break coworkers out when needed.

Education

Augusta Technical College, Business Office Technology Diploma, 2001

Warren County High School, 1994

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