Senior Receptionist

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*.Personal details

Name : Thandolwami Sandra JNR

Surname : Luvuno

Date of Birth : 13 January 2003

Gender : Female

Marital : Single

Home Language : IsiZulu and English

2. Contact details

Email : *******************@*****.***

Contact No

Address

3.Education

3.1 Secondary Education

Last School Attended: Injula Combined School

Highest Standard passed: Grade 12

Year Obtained: 2021

Subject : English, IsiZulu, Mathematical Literacy,Economics,Business Studies, Life Orientation, Tourism

3.2 Course Training

Course Department : Hospitality

Hotel Attended : Ghost Mountain INN

Year obtained : 2023.

4.Employment History

4.1 Employer Exhilarate

• Position Held : sales representative.

: 072*******

: Randburg, Kya Sands

2

• Period of employment : Jan 2020 -Nov 2021

Responsibilities

• Generating leads

• Meeting or exceeding sales goals

• Negotiating all contracts with prospective clients

• Helping determine pricing schedules for quotes.

• Preparing weekly and monthly reports

• Giving sales presentations to a range of prospective clients

• Maintaining clients’ records

• Obtaining deposit and balance of payment from clients

• Answering clients’ questions about credit terms

• Preparing and submitting sales contracts for orders Skills

• Verbal communication and listening skills

• Ability to articulate how a product or service works to lead

• Critical thinking skills

• Presentation skills

• Identifying potential clients

• Conducting customer relationship management

• Negotiating and closing deals

Career objectives

A successful-driven and customer-focused sales representative with experience in problem solving skills, attention to detail and customer relationship management. Seeks an opportunity to utilize sales persuasive expertise to exceed sales target . 3

4.2 Employer : Ghost Mountain INN

• Position Held : Front office department.

• Period of employment : Dec 2021- Jan 2023

Responsibilities

• Greeting visitors

• Ensure proper room allocation.

• Managing reservations

• Verifying reservations

• Confirm relevant guest information.

• Front desk operations

• Answering incoming calls

• Maintaining office supplies

• Maintaining records of guest from bookings

• Register and check guests.

• Assist with other departments as needed.

• Complete basic cashier and bookkeeping duties

Skills

• Telephonic Etiquette

• Patiance

• Reservation System

• Customer service

• Itinerary Planning

• Multi-tasking

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• Upselling

• Fare Quotes

Career objectives

I am a versatile, self-assertive and hardworking professional looking to contribute my personal skills and experience, strength in dynamic organisation. 4.3. Employer : Planet fitness

• Position Held : Senior Receptionist

• Period of employment : Jan 2023 – March 2025

Responsibilities

• Greeting guests and members

• Offering first point of call hospitality and customer service

• Telephone Answering and directing phones

• Organising catering for internal meetings and events

• Taking accurate messages

• Organising travel, taxis, couriers

• Postroom duties; sifting and shifting internal post

• Booking meeting rooms, managing calendars and ensuring everything is always presentable

• Security of the office

• Oversight over other Receptionists

• Some office managerial duties

Skills

5

• Basic math skills

• Basic computer skills

• Able to work in a fast passed environment

• Documentation skills

• Reporting skills

• Attention to detail

• Ability to thrive in a team

• Willingness to learn new procedures and equipment

• Written and verbal communication skills.

• Customer service.

• Multitasking and prioritizing.

• Dependability.

• Familiarity with Microsoft Office.

• Problem-solving.

• Ability to work under pressure.

• Attention to detail.

Career objectives

I'm detail-oriented, motivated, and fluent in English language with 6+ years of experience, skilled at Customer service / front desk skills, Database management, excellent communication and Organizational skills, multitasking in a fast-paced environment and performance-driven to help organizations thrive.

5. References

Name : Slindile

Company : Exhilarate

Position Held : Manager

Contact number : 084*******

6

5.1 References

Name : Mosianegosi

Company : Ghost Mountain Inn

Position Held : Hotel Manager

Contact number : 066*******

5.2 References

Name : Tafadzwa Mashiya

Company : Planet fitness

Position Held : Reception Manager

Contact number : 076*******

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