Customer Service Program Manager

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

DINA REGO

Lebanon, NJ 08833 C: 732-***-**** ********@*****.*** Business-oriented Senior Program Manager trained to handle issues and remain level-headed at all times. Offering over 36 years of expertise overseeing meeting registrations and operations for organizations in hospitality industry. Enthusiastic personality with skills in customer service and microsoft office.

Helpdesk technical assistance

Issue resolution

Hardware and software

installation

Server deployment

Problem-solving skills

Staff leadership

Complex problem-solving

Project integration activities

Program review

Program leadership

Budget coordination

Planning and coordination

Organization

Project organization

Problem resolution

Relationship development

Customer service

Administrative support

Business operations

01/1988 to Current Senior Program Manager

Executive Meetings and Incentives, Inc. Bridgewater, NJ Spearheaded client programs while serving as primary contact for client. 01/1986 to 12/1987 Ticketing Manager

Travelong Chatham, NJ

Delivered attentive and responsive customer service by leading resolution of internal and external ticketing questions and concerns consistently, courteously and respectfully.

06/1982 Certificate: Travel And Tourism

Taylor Business Institute Bridgewater, NJ

06/1981 High School Diploma

Union High School Union, NJ

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