Office Manager Customer Service
Resume:
Phone:
Email:
*****.****@*****.***
Address:
Upland, CA
Sarah Hock
PROFESSIONAL SUMMARY
Detail-oriented and highly organized professional with a strong background in legal, financial, and administrative roles. Experienced Paralegal & Office Manager with expertise in legal document preparation, billing, collections, HR management, and office operations. Adept at client relations, case management, and handling confidential matters with discretion. Currently transitioning into the medical field, pursuing education in Radiologic Technology. Seeking an opportunity in a hospital or medical setting to gain relevant experience, leveraging strong analytical, customer service, and organizational skills developed through extensive experience in law, finance, and claims management. PROFESSIONAL EXPERIENCE
Paralegal & Office Manager
Lyd The Worker Bee, Inc. Upland, CA 2020 – Present Draft and file legal documents for estate planning, probate, and family law cases. Manage office operations, including billing, collections, payroll, and HR functions. Communicate with clients, attorneys, and court personnel to coordinate case matters. Maintain client records, track case progress, and ensure compliance with legal deadlines. Oversee accounts payable/receivable and office budgeting. Supervise staff, ensuring smooth workflow and adherence to office policies. Personal Shopper
Instacart Upland, CA 2020 – 2023
Provided personalized shopping services, ensuring accuracy and efficiency. Managed multiple customer orders while maintaining high service standards. Developed strong time management and problem-solving skills in a fast-paced environment. Bank Teller
Wells Fargo Bank Upland, CA 2019 – 2020
Assisted customers with transactions, account management, and financial inquiries. Balanced cash drawers, processed deposits/withdrawals, and maintained compliance with banking regulations.
Delivered excellent customer service, resolving concerns professionally. Liability, Bodily Injury, and Homeowners Claims Adjuster CSE Insurance San Dimas, CA 2017 – 2019
Investigated, evaluated, and settled liability and property claims. Communicated with policyholders, attorneys, and medical providers to assess damages. Negotiated settlements and maintained compliance with insurance regulations. Auto Property and Liability Claims Adjuster
Infinity Insurance Cerritos, CA 2018 – 2019 & 2014 – 2016 Handled complex auto property and liability claims, ensuring timely resolution. Assessed damages, conducted interviews, and determined claim coverage. Negotiated settlements while minimizing financial risk for the company. Bank Teller & Personal Banker
Bank of America Upland, Ontario, San Bernardino, CA 2008 – 2014 Assisted customers with banking transactions, new accounts, and financial products. Managed large cash transactions and maintained strict security protocols. Provided financial advice, helping clients meet their banking and investment needs. EDUCATION & CERTIFICATIONS
Chaffey Community College 2025-anticipated completion 2028 Currently completing prerequisites for Radiologic Technology Program, applying February 2026 California State University, San Bernardino 2004-2008 B.A. in Sociology, Minor in Psychology, GPA: 3.5
California Public Notary Commission
Active until 04/2027
SKILLS & COMPETENCIES
Legal Document Drafting & Case Management
Office Administration & HR Functions
Billing, Collections & Financial Oversight
Client Relations & Customer Service
Microsoft Office Suite & QuickBooks
Strong Analytical & Problem-Solving Skills
Time Management & Multitasking
Adaptability to New Industries & Work Environments Auto Property and Bodily Injury Claims Adjuster
Mercury Insurance Rancho Cucamonga, CA 2016 – 2018 Processed and resolved bodily injury and property damage claims. Analyzed medical reports and accident details to determine liability. Collaborated with legal teams to manage litigation cases.
Contact this candidate