Scrum Master Project Management

TERESA HARRIS-SENIOR SCRUM MASTER

816-***-**** *********@*****.***

Professional Summary

Experienced Senior Scrum Master (10 years) working in SAP/AI, SalesForce-CRM, Mobile Apps & Digital E-Commerce with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines. Team-oriented individual, promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

Tools/Skills

Agile-Scrum-Meetings Facilitation

Workflow Analysis/TDD-BDD

Resource Allocation/SAP/EHR

(AI)/Adobe-Exp-Manager-(AEM)

Software Development Lifecycle

Project Management/Infrastructure

AWS/AZD/GCP-Cloud Platforms

Agile Lean/Best Practices

Risk Identification/Google Suite

Agile Metrics Tracking

Scrum/Kanban Knowledge

Azure DevOps-CICD

Zoom/Ms Teams/Slack

Retrospective Analysis

Change Management/ITIL

SAFe-Quarterly PI Planning

Conflict Resolution

Excellent Communication

Interpersonal Skills

Continuous Improvement

Root Cause Analysis

QA/HP-ALM-QC

Teamwork and Collaboration

Waterfall methodology

Jira/Align-Hive/Miro/Rally

Service Now-Tech Stack

Work History

09/2024 to 03/2025

04/2024 to 09/2024

05/2023 to 12/2023

SENIOR SCRUM MASTER

ALIGHT TECHNOLOGIES

Mentored Scrum Team members on Scrum best practices, fostering their professional growth within the organization.

Removed impediments and fostered a self-organizing work environment.

Collaborate with Product Owner to prioritize the backlog items and refine stories using Jira and Jira-Hive-Facilitated Agile-Scrum Ceremonies

SENIOR SCRUM MASTER

LOCKHEED MARTIN

Collaborated with ART-Scrum Teams during the SAFe Quarterly PI Planning

SAP/Eight-Fold-AI-experience migrating legacy apps

Guided Scrum Team utilizing AWS and GCP Cloud Platforms

Coached the Scrum Team on SAFe Agile-Scrum Principles/Practices

Removed impediments and fostered a self-organizing work environment.

Collaborate with Product Owner to prioritize the backlog items and refine stories using Jira and Jira-Hive-Facilitated Agile-Scrum Ceremonies

Coached Scrum Teams using Tech-Stack to build Websites, APIs, Databases; set of technologies used to develop an applications stack/layered, including programming languages, frameworks, databases, front-end and back-end tools, and APIs

SENIOR SCRUM MASTER

WEST/INTRADO/POWERSCHOOL-(MERGER/MAJOR LAYOFF)

Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members using Jira-Align

Attended ART Scrum of Scrums

Guided Scrum Team working on Mobile Apps/Digital Websites

Guided Scrum Team working on Digital E-Commerce products

Guided Scrum Team utilizing AWS and GCP Cloud Platforms

Implemented continuous improvement initiatives through regular retrospective meetings with the team working on Chat-GPT-AI-Artificial Intelligence project.

Mentored Scrum Team members on Scrum best practices, fostering their professional growth within the organization.

Created comprehensive user stories using TDD/BDD with clear acceptance criteria to guide development efforts.

Collaborated with Scrum Teams during the SAFe Quarterly PI Planning Sessions

11/2021 to 03/2023

SENIOR SCRUM MASTER

CVS-AETNA

Collaborated with Scrum Teams during the SAFe Quarterly PI Planning Sessions

EHR-Medical Training Programs

Guided Scrum Team working on (SAP)-Digital E-Commerce products

Collaborated with Scrum Teams using SalesForce CRM

Guided Scrum Team working on AEM-Mobile Apps/Digital Websites

Guided Scrum Team utilizing Azure DevOps Cloud Platform

SAP/ERP-experience migrating legacy apps

Reduced technical debt by actively identifying areas requiring refactoring (TDD-BDD) or architectural improvements during sprint planning sessions.

Improved team efficiency by implementing Agile and Scrum methodologies for project management and using CICD-Jenkins with DevOps Teams.

Developed custom Scrum Azure DevOps boards for better task tracking and transparency within the team.

Streamlined release processes through close coordination between development teams and operations staff.

Coached Scrum Teams developing, installing, and troubleshooting ServiceNow applications.

Utilized ITIL-Change Management, Incident and Problem Management

01/2020 to 01/2021

SENIOR SCRUM MASTER

UST-T-MOBILE

SAP Enterprise legacy apps to the cloud

Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.

Built High-Performing Teams, Empowered Team & Self-Organizing Teams

Built Trust by Collaborating with Teams

Guided Scrum Team working on Digital E-Commerce products

Guided Scrum Team utilizing Azure DevOps Cloud Platforms

Increased Product Value working with Product Owner on Back Log

Utilized Metric Reports-Sprint Burn-Up/Burn-Down Charts, Committed/Completed Velocity Charts, Lead/Cycle Time, Predictability Charts

Implemented continuous improvement initiatives through Team Retrospectives.

Mentored Scrum Team members on Agile-Scrum best practices, fostering their professional growth within the organization.

Created comprehensive user stories using TDD/BDD with clear acceptance criteria to guide development efforts.

Collaborated with Scrum Teams during the SAFe Quarterly PI Planning Sessions

Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout high-level and complexed project lifecycles.

Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within the organization.

Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.

11/2016 to 06/2019

SENIOR SCRUM MASTER

ATT

Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.

Guided Scrum Team working on Mobile Apps, Digital E-Commerce products

Collaborated with Product Owners to refine requirements and ensure alignment with business goals.

Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.

Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.

Created comprehensive user stories with clear acceptance criteria to guide development efforts.

Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.

Education

Master of Science: Management Information Systems

Friends University - Wichita, KS

Bachelor of Science: Computer and Information Sciences

Friends University - Wichita, KS

Accomplishments

Achieved faster Releases by introducing JIRA-ALIGN for managing User Stories

Collaborated with ART Scrum Teams over 7-9

Resolved product issue through consumer testing.

Certifications

SAFe-SPC-6.0 - Certificate ID NO: 999*****-****

CERTIFIED SCRUM MASTER– Certificate No.-655121-(SCRUM STUDY, INC.)

SAFe-SCALED-AGILE/SCRUM -CERTIFICATE NO.- 384**********-(SCRUM-INSTITUTE)

SPC-5.1, RTE, POPM, LPM, Agile Coaching & Scrum Master Certifications

SBOK-SCRUM BODY OF KNOWLEDGE-Agile Coaching & Scrum Master-(SMC), (SAMC), (SFC)

HOBBIES:

Swimming, Beaches, Family Picnics, Football & Basketball Games & Concerts

PHILANTHROPY:

Visiting Nursing Homes: Reading to Elderly and Children, Supporting/Donating Charitable Organizations:

St Jude, Better Schools, Homeless and Holiday Food Support

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