Customer Service Experience

CJ

CHAD JOHNSON

**********@*****.*** 682-***-**** Austin, TX 78741

Dynamic professional with extensive experience as an Area Manager at Journeys Shoes, excelling in team leadership and customer service. Proven track record in implementing training initiatives that significantly enhanced profitability and employee performance. Skilled in conflict resolution and safety procedures, ensuring operational excellence and a positive customer experience. Outgoing and engaging Ambassador with many years of experience increasing sales in settings. Building customer relationships and recommending products to drive revenue. Excellent communication and interpersonal skills with customers, management, and peers. Customer service

Conflict resolution

Safety procedures

Baggage handling

Flight information

Team leadership

Clear Link Technologies Austin, TX

CLEAR Ambassador

11/2023 - 04/2024

Provided information regarding flight times, gate numbers, baggage claim areas and other pertinent travel information.

Demonstrated safety equipment and procedures to meet FAA guidelines. Ensured that all safety protocols were followed during the boarding process.

Transported baggage and coordinated transit between assigned terminals or platforms.

Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures. Journeys Shoes Houston, TX

Area Manager

07/2019 - 04/2023

Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.

Built sales forecasts and schedules to reflect desired productivity targets. Reviewed staffing needs to ensure adequate coverage at all times in stores. Established ambitious goals for employees to promote achievement and surpass business targets.

Oversaw regional and local sales managers and staff. Conferred with technical and administrative staff to devise and implement corrective actions.

Texas State University San Marcos, TX

Some College (No Degree) in Business Management

I'm a very dedicated, hardworking, genuine person. I'm punctual, and always on time. And I'm always paying Summary

Skills

Experience

Education and Training

Activities and Honors

attention. I like to push myself and everyone around me to the best of their abilities to achieve a common goal.

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