Customer Service Representative

Mohsen Nur

***-**** **** ******, *******, ON, M*N 2S7

647-***-**** *********@*******.***

Career Objective: To achieve a secure customer service representative position within your establishment where my experience and passion to work with customers and employees will contribute to your growing organization.

PROFILE

●Committed to providing quality service, works effectively in a team setting and independently

●Follows instructions accurately while maintaining focus on assigned tasks

●Availability to work flexible shifts, including evenings and weekends

●Excellent written and verbal communication skills, with an eye for detail

●Extremely productive in a high volume, high stress environment and works well under pressure with little to no supervision

●Highly productive in the use of technology and electronics, including Windows and Mac computers, and Office software

●Solid organizational and time management skills

●Results oriented, completes tasks and assignments on time

EDUCATION

York University

Bachelor of Commerce. 2018-Present

Expected date of graduation April 2020

EXPERIENCE

LOGIT GROUP Aug 2021-Feb 2025

Call Centre/Telemarketing

●Provided expert assistance to clients and gathering all required data through surveying the clients.

●Effectively overcome any issues in a calm and timely manner.

●Kindly established trust and good communication to walk the client through all survey questions and answer all questions asked.

●Answered inquiries over the phone and provided general information

●Always prepared and on time

●Finish tasks effectively and on time

●Pays attention to details

Petro Canada Oct 2018- March 2021

Cashier and Trainer

Addressed customer needs along with excellent customer service skills

Managing all transactions during shift

Oversaw, motivated and trained new employees (cash register, lottery machine and routine)

Restock merchandise on down time

Maintained the location

Dufferin North Athletics Feb 2016- July 2018

Receptionist/ Sale Associate

Welcomed members and guests and made sure they had an excellent workout

Collected payments renewed memberships and resolved billing issues

Filed and maintained records

Marketed and sold memberships add-on services and nutritional supplement lines

Scheduled personal training sessions and maintained / updated appointment calendars

References Available Upon Request

Contact this candidate