Customer Service Representative

PW

PRINCE WASHINGTON

*********@*****.*** 732-***-**** Newark, NJ 07112

Flexible Lead Customer Service Representative with 14 years of experience leading and monitoring team members in company's customer service department. Well-versed in evaluating team performance, resolving escalated issues and developing programs and protocols to enhance productivity. Deep understanding of customer relationship management. Heavy machine operator Qualified

Familiar with Port Authorities rules and Regulations. Also De iced Aircrafts from the Boom.

Safety and Osha Certified.

Cut Creaters Barbershop Newark, NJ

Professional Barber

09/1997 - Current

Accommodating customers and performing specific Hairwashing Hairstyles and Haircuts in a safe and clean expeditious professional manner. Continental /United Airlines Newark, NJ

Lead Ramp Service Agent

06/2006 - 08/2020

Loaded and unloaded aircraft cargo, passenger baggage and freight In A timely fashion.

Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.

Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.

Leaders For Life Newark, NJ

High School Diploma

04/2022

Summary

Skills

Experience

Education and Training

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