Pharmacy Technician Public Health

Madiha Amir

************@*****.*** 630-***-**** www.linkedin.com/in/madiha-amir3

Professional Summary

Master of Healthcare Administration candidate with hands-on experience in healthcare compliance, patient satisfaction analytics, and employee health initiatives. Proven ability to manage sensitive health data, train diverse staff, and ensure adherence to regulatory protocols. Proficient in EPIC, Excel, and data reporting tools. Passionate about driving patient-centered care, employee well-being, and operational compliance.

Education

University of Illinois at Chicago — Chicago, IL

Master of Healthcare Administration, May 2024

University of Wisconsin–Madison — Madison, WI

Bachelor of Science in Neurobiology, with Honors, 2022

Professional Experience

Chicago Department of Public Health — Administrative Intern

Jan 2024 – May 2024

Conducted comprehensive interviews with over 100 patients, supporting the development of targeted care plans that reduced disease transmission.

Maintained strict confidentiality of sensitive health data in compliance with HIPAA.

Supported public health compliance efforts by analyzing data trends and creating process recommendations.

UI Health Eye and Ear Infirmary — Patient Experience Analyst

May 2023 – May 2024

Used Press Ganey and EPIC to analyze patient experience metrics, reducing wait times by 5% and increasing satisfaction by 10%.

Developed detailed reports using advanced Excel functions (pivot tables, IF statements) to support senior leadership decision-making.

Collaborated with cross-departmental teams to ensure process optimization aligned with regulatory standards.

AbbVie — MyAbbVie Assist Program Technician

Sep 2024 – Nov 2024

Verified patient eligibility and coordinated medication access with 98% accuracy, ensuring compliance with assistance program regulations.

Supported internal audits by maintaining accurate, up-to-date application records.

Walgreens Pharmacy — Pharmacy Technician

Dec 2021 – Jul 2024

Led COVID-19 and flu immunization initiatives, tracking compliance with CDC/state protocols.

Managed prescription verification, inventory, and insurance processing in alignment with pharmacy regulations.

Addolorato Villa — Certified Nursing Assistant

Jul 2021 – Aug 2021

Delivered personal care for dementia residents, ensuring safety, privacy, and regulatory compliance.

Accurately documented vital signs and patient activities per eldercare guidelines.

Tom Record Research Lab — Researcher

Sep 2021 – May 2022

Conducted in-depth lab research focused on RNA polymerase, contributing to peer-reviewed publications.

Applied rigorous experimental documentation and data analysis processes.

Certifications & Training

Certified Pharmacy Technician (2023)

Certified Nursing Assistant (2021)

Basic Life Support Certification (2021)

UIC Institute of Healthcare Delivery Design (2023)

Becker Healthcare Conference Attendee (2024)

Pursuing Certified in Healthcare Compliance (CHC); committed to obtaining within 6 months of hire.

Skills

Regulatory & Compliance: HIPAA, Employee Health Screening, OIG Exclusion Screening Awareness, Policy Implementation, Confidential Documentation

Data & Reporting: Microsoft Excel (pivot tables, IF statements), EPIC, Press Ganey, RedCap, R-Studio, SAS, Strata

Tools & Software: EPIC EMR, Immuware (familiarity), ProviderTrust (basic understanding)

Project & Communication: Cross-Functional Collaboration, Staff Training, Report Writing, Patient Education

Leadership & Activities

VP of Social Programming – Association of Future Healthcare Administrators

Member – American College of Healthcare Executives & Chicago Health Executive Forum

Chancellor Scholar Student, UW-Madison

Leadership Certificate Recipient

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