Customer Service Data Analyst

Barbara Hawthorne

**************@*****.*** 901-***-****

Memphis, TN 38111

Corporate Objective: Detailed-oriented Business Administration, Customer Service Account Payment Specialist, AR, & Data Analyst. With driven financial services professionally, GAAP principles in accounting, collections, SOX, and cash application analysis, develop exceptional relationships with clients and customer service to peers to provide sustainable a business solution achieving business and financial objectives skills in collaboration with leadership peers and personnel management along with customer Service. Internal Audit, Medical AP, Manufacturing AP, Hospitality AP, Data Analysts, Technical proficiency in Microsoft Office suites, PeopleSoft, SAP, Oracles, Xilinx, V-Lookup AS 400, PeopleSoft, Star, Edwards, Xilinx B2G, and Fulfillments, some use of AD Hoc Analysis.

Administrative support. Possesses strong communication and interpersonal skills with a demonstrated ability to manage competing priorities and meet deadlines.

Creative problem solver with strong analytical and critical thinking skills. Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable in project management principles, business processes, and customer service best practices

Ministry Objective: Self-motivated Chaplain brings proven leadership, organizational, and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Dependable Coordinator provides excellent office management and

Hospital Chaplain (volunteer in Trauma,/ Oncology/ Prison for 8 years), State of TN –working with At-Risk Kids, CASA- Juvenile, CHAMPS- Youth ( Board Member- 15 years) Spiritual Care for Church for 20 plus years, planning, developing the gifts and skills, Life Coaching, implementing spiritual, support to full-time staff, and patients, care for the body of Christ, that God has given me to help build the kingdom in diverse non-denominational ministries; to help families in the social economic status, outreach beyond borders and the holistic Body of Christ’s physically, spiritually, emotional and educational needs in the geographic areas in the City of Memphis.

CORE COMPETENCIES

Effective Communication

Confidentiality of finance & reports to Management

Effective Office Administration

Negotiation

Business Analysis

Internal auditing,

Communications

Verbal and Written communication

Set meeting rooms for presentations or training presentations

Church Finance/ Corporate Finance Motivational Speaker/ Lecture

Life Coaching /Spiritual Counseling Community Advocacy

Corporate Finance

Collaboration with Internal and External dept.

Decision making

Trustworthiness & Ethics

Invoice processing

Drafts letters, emails, memorandum, reports

Community Advocate- State of TN Classroom Teaching

Community Chaplaincy / Volunteer Hospital Chaplaincy

Multicultural awareness & ability to work with people from diverse cultures

Regional One Trauma Center Spiritual Care 2023-2024

Patient consultation on L&D, Oncology, Burn Unit, ER Trauma Levels 1-3, Chapels, charting patients and assessment, serving on ethics counselors, and multi-disciplinary teams, providing spiritual and emotional to the patients, staff, and employees. Knowledgeable religious practices and cultural faith beliefs. Assist in Honor walk for end of life, and work in Hospice and palliative units offering spiritual and emotional support. Ability to understand listen and minister to patients, and family-specific needs in times of crisis, offering tele chaplaincyetc.

FAITHFUL FEW NOW- NONPROFIT Non-Profit 2014-Presence

CEO

Community Chaplaincy

Social service Resources

Fundraisers and Community giveback

Feed the homeless and seek shelter

Work with Domestic Violence Victims

Work with TN State as a Community Advocate

Assistant CEO, CFO, Controller, Directors, and Supervisors

Robert Half Contract-, Memphis, TN Financial Division City of Memphis 08/2016- 12/2016

Data Analyst/ Audit Accounting-

Extract from Oracles to compile validate and track data to generate an Excel spreadsheet for 14 divisions with expenditures and forward to Management for categorizing

Data Analyst extracting expenditures from Oracles

Pull expenditures from Oracles for 14 city divisions; Collection resolution with interpersonal customer service with vendors, and clients on past due accounts; AD Hoc Analysis- Excel; Access

Reinforce and maintain compliance with city standards for Contractors and Sub-contractors

Leverage analytical data to develop efficient systems operations

Prepared data queries on a monthly, and quarterly basis, trending, and graphs of percentage

Customer services – invoice processing, Verifying Prime contractor of Sub-Contractors certification expiration in B2G

SCS- service incoming calls for 200 schools, internal audit

Processing forecasting for a school shopping list of cafeteria orders

Editing and auditing shopping list

Inputting Shopping list into system OneSource

Account temps Staffing, Robert Half Memphis, TN 08/2016- 12/2016

Data Analyst/ Administrative/ Accounting-

Extract from Oracles to compile validate and track data to generate an Excel spreadsheet for 14 divisions with expenditures and forward to Management for categorizing

Scanning, typing, faxing and emailing

To undertake training and assist with a range of administrative functions – e.g. processing the post, operating the scanner, operating the photocopier

Data Analyst extracting expenditures from Oracles

Pull expenditures from Oracles for 14 city divisions; Collection resolution with interpersonal customer service with vendors, and clients on past due accounts; AD Hoc Analysis- Excel; Access

Reinforce and maintain compliance with city standards for Contractors and Sub-contractors

Leverage analytical data to develop efficient systems operations

Prepared data queries on a monthly, and quarterly basis, trending, and graphs of percentage

Customer services – invoice processing, Verifying Prime contractor of Sub-Contractors certification expiration in B2G

Knowledge of MS Office applications including Word, Excel, PowerPoint, and OutlookProcessing forecasting for schools shopping list of cafeteria orders

Editing and auditing shopping list

Inputting Shopping list into system OneSource

Hilton Hotel Corporate, Memphis, TN Financial Hospitality AP 08/98-12/2016

Accounts Payable Specialist/ Internal Audit

Performed full cycles AP matching, batching, coding, and managing reports in Excel; Access

Review, Process, verify, and reconcile inbound and outbound currency transactions Federal Reserve/Brink

Follow state regulations, compliances, and matters of security

Process Garnishment payment; pulling data from Oracles; internal audit

Customer Service with vendors/ Prepare vendor's checks to be mailed regularly, Fed-ex externally

Controlled payable process flow, posted cash receipts; reconciled cash daily on 200 bank accounts (1.5M), printing 3,000 checks daily Perform A/R printing reports EOM 10,000 checks daily.

Responsible for monthly close of financial statements; administrative, customer service; upper management daily reports

Process EDI invoices – Ach processing of checks; Purchase Order

Data Analyst extracting expenditures from Oracles

Retrieve AP documents requested by internal customers, internal auditors, tax, and legal departments.

Prepare Cash Flow Statements and analysis of cash position related to cash needs or excess cash distribution to ownership customers, and accounts; Collection resolution with interpersonal customer service with vendors, and clients on past due account

Processing Shipping labels and packages shipped externally to departments, treasury, customer service- external, internal vendors, and consultants and assistant CEO, CFO, COO Controller, Directors, and Supervisors

Community Outreach

Children Evangelism Shelby County Schools/ Boys & Girl Clubs (6-12-201*-****

Life Church Outreach; Prayer team, First Steps, Life Groups 2014- 2023

Special Events; Youth-

AGLOW -International VP- Community Outreach 2018-2020

MPD - Memphis Police Clergy - Academy (Community) – First Responder Sgt. Tadario

Holmes 2019-present

State of Tennessee (Community Represent) At-Risk Kids 2019-2021

Pastoral Care Chaplaincy Volunteer - Regional One Hospital Angela Hughes 2019-2020

Prison Ministry Circle of Love men and women incarcerated (Mark Luttrell Correctional Facility)

Young Life Alumni- Sheffield High School (70-75)

CASA Court Appointed Special Advocate Juvenile Court 1993-1999

Faithful Few NOW Non-profit 2005- Present

The NOW Hour of Prayer Radio Host - 1.3 million Listeners 2016- 2021

RCR Christian Network

Experience:

Faithful Few N.O.W. Outreach CEO Barbara Hawthorne 2004- Presence

Ordained as Elder in 1997

Pastoral Care – 10 years’ experience- Health and Wellness Ministries, bereavement

Life coaching- AACC

Motivational speaker, teaching/ preaching/ lecturing

Senior Executive and International Elder - Full Gospel Baptist Church 1997-2004

The Prayer Institute- 8-week teaching on prayer, retreats, personal Devotion, and Prayer of the Church

Greeter / Host

Doctorate of Ministry (2023), MA. Theology/Chaplin (2023), Liberty University Lynchburg, VA, Graduate Cert. Criminal Public Admin., Pursuing, Doctorate of Chaplain Cert

MBA, Finance, Public Administration, Strayer University Memphis, TN

BS, Victory University, Organization Management, Memphis, TN

BA Biblical Studies, JTS- Global Key International Society

Counseling Certifications; Foundations of Mental Health Coaching, Mental health Coaching Skills; Mental Health and Behavior Health Disorders, Professional Life Coaching, Grief & Loss Coaching; Spiritual Formation Coaching; Leadership Coaching; and Women Coaching- Light University &

International Christian Coaching Association (2022-2023)

Contact this candidate