Help Desk Support
Resume:
Dana Kelley
********@******.***
OBJECTIVE:
My objective is to continue learning new things and to share this knowledge with others in a helpful manner. I live by the motto “Each one, teach one” and everyday is a new opportunity to do so. EDUCATION
Washington University - St. Louis
Fashion Design
University of Missouri – St. Louis
Business Administration, Fine Art
CERTIFICATIONS AND TRAINING
● AWS Cloud Practitioner Essentials, AWS Online Learning, 2023
● Security+, ACILearnng, 2023
● CompTIA A+, My Computer Career, 2020
PROFESSIONAL EXPERIENCE
IT Help Desk Support, Workmarket
● Verify and Install Security Software to Laptops, Tablets, and Smartphones
● Troubleshoot when the network is unable to connect
● Network, Router, and Printer Setup for new and current customers
● Escalate and document any issues to Tier 2 for follow up, and/or assist with replacing or ordering new equipment
Caregiver, Tailored Senior Services
● Assist with physical therapy, memory activities, and medication reminders
● Updating the client’s status of health and wellbeing on mobile app
● Provided excellent customer service to clients and other vendors IT Network Resolution Specialist, Server Plus
● Provided online technical support
● Managed customer online accounts in Jetsi
● Verified and updated any network outages in Customer’s area
● Troubleshoot when the network was unable to connect Operations Training Specialist, Express Scripts
● Facilitated trainings for new hire, recurrent, and tactical employees
● Updated daily communication reports for Senior level management
● Created Online Training Materials
Reimbursement Specialist, Express Scripts, Inc.
● Assisted as a team leader within the department
● Provided daily communications for patients and physicians’ offices
● Updated new and re enrolling customer information in software systems SKILLS: Macintosh OS, Microsoft 365, Apple, Android, Google Platforms, Adobe, Zoom, WebEx, Public Speaking, Research, and Networking
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