Customer Service Tech Support

LD

LOET DAVIS

**********@*****.*** 704-***-****, Concord, NC 28027

Experienced Customer Service Representative specialized in tech support, showcasing a strong ability to troubleshoot and resolve technical issues efficiently. Proficient in various software, including Microsoft Office, with a track record of enhancing system performance and customer satisfaction. A reliable team player, known for excellent communication skills and a flexible approach to problem-solving.

Customer Service

Technical Troubleshooting

Team Leadership

Strategic Thinking

Adaptability

Time management

K12 Stride Charlotte, NC

Tech Support

07/2024 - 12/2024

Provided critical tech support, resolving IT problems swiftly, enhancing system performance and user satisfaction.

Efficiently managed account maintenance and technical troubleshooting, leading to improved customer service experiences.

Provided excellent customer service to K12 Stride online learners and their families, primarily by troubleshooting technical issues with the learning platform, answering questions about the curriculum, and assisting with account management, all while maintaining a positive and helpful demeanor through various communication channels like phone, email, and live chat.

FedEx Concord, NC

Package Handler

03/2024 - 07/2024

Streamlined package handling processes, improving shipment efficiency and handling of special cargo at FedEx.

Palletized boxes to increase movement and shipment efficiency. Assisted with loading and unloading of irregularly shaped or oversized packages manually.

TTEC Concord, NC

Customer Service Specialist

09/2023 - 03/2024

Spearheaded customer support for online learners, ensuring seamless access to educational content and technical resources. Utilized CRM reports to identify customer service improvements, enhancing overall customer satisfaction and engagement. Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Jay M Robinson High School Concord NC

High School Diploma

06/2021

Summary

Skills

Experience

Education and Training

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