Service Representative Customer

RESUME

Valerie A. Martin

**** ******* **** – Lincoln, NE 68512

Email: ********.******@*****.***

PURPOSE: A highly motivated, dedicated, and reliable professional with competencies in medicine, education and business; has ability to analyze, manage, communicate, and create change to promote an organization’s goals and objectives, is seeking a REMOTE/Work from Home position with a reputable institution.

COMPETENCIES

Customer Service Representative. * Interpersonal skills.

Students Loan advising. * Ability to focus on active listening.

Teamwork and priority decisions. * Ability to empathize and be positive.

Medical education (nursing, Med. Aide, etc.) * Research and publications.

Excellent Communication skills. * Data collection, analysis and reporting.

Computer technology. * Medical billing and administration.

WORK EXPERIENCE

EMPLOYER: North-End Tele-services, Omaha, NE 68111, (12/2022- 05/2023)

POSITION & DUTIES: Federal Student Loan Advisor

**Counseled students on loan options, repayments plans, and financial responsibility.

**Collaborated with other departments to ensure accurate financial aid information.

EMPLOYER: Randstad Staffing Agency at Fiserv, Omaha, NE (07/2020 – 11/2021).

POSITION & DUTIES: Fraud Detection and Prevention Associate.

**Responded to calls from customers requesting new cards, reporting loss/damage to their credit cards.

**In cases of lost or stolen credit cards, new credit cards were issued.

EMPLOYER: Lincoln Financial Group, Omaha, NE, (02/2017 –05/2019).

POSITION & DUTIES: Disability Claims Examiner:

**Responded to member company employees’ calling to apply for FMLA or short-term disability leave.

**Researched CD-10 Code to determine the employees’ FMLA eligibility and submitted findings to the claims manager for approval.

EMPLOYER: INFO-USA, Omaha, Nebraska; (07/2012 – 08/2016).

POSITION & DUTIES: Market Research Associate. (Outbound).

**Contacted companies throughout the country to obtain information related to the type of businesses they conducted, number of branches, CEOs, and addresses.

**Documented, tabulated and compiled information obtained subsequently sold to individuals to use for research or political contacts.

EMPLOYER: SITEL Corporation, Omaha, Nebraska; (02/2005 -06/2011).

POSITION & DUTIES: Customer Service Representative (inbound)—DIRECTV and AT&T.

**Answered calls from customers making payments, opening new or closing accounts.

**De-escalated related customers’ issues and mitigated concerns in compliance with the company policies.

EMPLOYER: First Data Corporation, Omaha, Nebraska; (02/2000 – 12/2004).

POSITION & DUTIES: Fraud Detection and prevention Associate—Inbound and Outbound.

**Analyzed customers’ credit card transactions to identify suspicious activities.

**Contacted card holders’ (CH) to confirm or dispute responsibility for identified transactions.

EMPLOYER: Nebraska Department of Education, Omaha, Nebraska, (03/1992-11/1999).

POSITION & DUTIES: Regulatory Compliance Analyst and Evaluation Specialist.

**Monitored compliance with the Title I Program regulations related to implementation procedures required by the U.S. Department of Education. **Analyzed the data and reported to NE Department of education.

COMPUTER TECHNOLOGY

Software: MS Office Applications (Excel, Word, PowerPoint, Outlook)

Hardware: Dell, IBM, HP, etc.

EDUCATION

Bellevue University, Bellevue, Nebraska. (2009-2011).

B.Sc.: Security Management and Risk Assessment/analysis.

REFERENCE: Available on request.

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