Baton Rouge Information Technology
Resume:
Objective
To provide the skills and experience acquired through specialized training in Information Technology Services with the goal of helping a company grow and prosper
Certifications
CompTIA A+ February 2023
CompTIA Net + March 2025
Technical Proficiencies
Basic C++, Microsoft Office, Linux (Ubuntu), Windows 10 & 11, MacOs, Cloud Computing, Hardware and Software Troubleshooting, Android/IOS, Windows Firewall, TCP/IP, SSH, HIPAA, network tools, cable management, switching, routing, 802.11 and 802.3 standards, and subnetting
Education
Baton Rouge Community College, Baton Rouge, LA 2017
Associate of Arts, Liberal Arts
Professional Experience
The Neuromedical Center, Baton Rouge, Louisiana August 2020 to present
Precertification Specialist
Ensures the doctors get paid for their specialty services by contacting the insurance companies with the pertinent information regarding patient’s surgeries, pain procedures, and diagnostic imaging. Communicates regularly with the Doctors, their team, the rendering facilities, and patients regarding the authorization of services.
Ochsner Health System, Baton Rouge, Louisiana July 2019 to August 2020
Greeter/Concierge
Responsible for the patient’s first encounter in the building, directing to proper floors and/or reception desks, helping disabled patients get to and from appointments, excellent customer service, notifying security and other employees of potential problems involving patients.
Raising Cane's Chicken Fingers, Baton Rouge, Louisiana May 2008 to July 2019
Shift Manager/New Restaurant Opener
Responsible for the safety, morale, and security of my crew and customers. Responsible for cash handling and provided quality service for over 11 years and duties have included Restaurant Cleanliness, Training, Labor monitoring, and overseeing the opening of new restaurants
Key experience in: Hiring and training; Operations management; Improving sales record; Maintaining Customer Relations; Increase Staff Development; Improving Team; Strong work ethic; and Dedication
[please see next page for references]
References
Professional
Chris Phillips – General Manager of Raising Canes Phone: 225-***-****
Amy Jacques – Supervisor at The Neuromedical Center Phone: 225-***-****
Personal
Azriel Richardson – Software Engineer at BCBS of LA Phone: 225-***-****
Jacob M. Townsend
5914 Frederick Dr., baton Rouge, LA 70817
**************@*****.***
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