Customer Service High School

Pamela B. Johnson

Atlanta, GA ***** 678-***-****

******.*************@*****.***

PROFESSIONAL

SUMMARY

Experienced Ocean and Air Import and Logistics Agent with expertise in optimizing international trade operations and overseeing intricate import documentation. Skilled at fostering seamless collaboration with teams and ensuring strict adherence to import regulations. Committed to driving operational efficiency and cultivating a results-driven work environment.

EDUCATION B. A. Business Administration/Accounting 01/1987 Phillips Business College, Atlanta, GA

High School Diploma 01/1984

Campbell High School, Fairburn, GA

SKILLS • Import/export expertise • Customer service & dispatching

• Efficient logistics planning • Invoice management Preparation of shipping

documentation

• • Shipping logistics oversight

SOFTWARE

EXPERIENCE

• Microsoft Office (Word, Excel, & Powerpoint)

• CargoWise

• Tango

WORK HISTORY IMPORT AGENT 02/2021 to 01/2025

Green Worldwide Shipping, LLC Decatur, GA

Coordinated with multiple air/ocean carriers and catering suppliers, ensuring cost-effective and prompt deliveries of import shipments.

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Monitored and maintained import and export tracking statuses for delivery of accurate and up-to-date records of shipments via carrier's and vendor websites.

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Coordinated cross-functional teams effectively during peak seasons to ensure seamless freight clearance.

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• Facilitate timely transmission and clearance of international import cargo. Provided exceptional customer service by addressing internal and external client and vendor inquiries, fostering strong client relationships over time.

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• Managed accurate record-keeping for air/ocean imports. Prepared shipping documentation, in compliance with US Customs and international regulations.

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Ensured accuracy in billing processes by reviewing invoices per customers' SOP and correcting discrepancies promptly.

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Reduced turnaround times for document processing through proactive follow-ups with relevant parties.

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P

B

AIR PRODUCT AGENT 01/2018 to 01/2020

Hellmann Worldwide Logistics Atlanta, GA

• Managed key accounts such as Aramark, IKA Works, Fletcher and Prysiman. Coordinated shipments with internal and external customers arranging pickup and delivery, providing rate quotes, process billing, and approval of vendor invoices.

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• Arranged and scheduled pickups and deliveries utilizing major trucking carriers.

• Performed customer service and other duties assigned. IMPORT AGENT 01/2005 to 01/2018

BAX/DB Schenker Atlanta, GA

Coordinated all aspects of shipments and delivery including billing, rate quotation and approval of vendor invoices.

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Scheduled pickups utilizing JP Hall, SEFL Logistics, Land Air Express and other major carriers.

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• Rated shipments per the SOP.

Audited and completed documentation associated with international shipping such as letters of credits, master bill of lading instructions, house bills, and certificates of insurance.

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Maintained daily correspondence with key account holders including Apple, GAP, Ingersoll Rand, Michelin Tires, Pratt & Whitney & Pfizer.

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• Performed other duties as assigned.

ACCOUNT LIAISON 01/2005 to 01/2018

BAX/DB Schenker Atlanta, GA

• Performed expense coding to appropriate general ledger accounts.

• Reviewed vendor bills for accuracy and expense approval.

• Conducted input of payroll information and data entry including timesheet data.

• Assisted with month-end closing processes.

CUSTOMER SERVICE REPRESENTATIVE 01/2005 to 01/2018 BAX/DB Schenker Atlanta, GA

• Completed U.S. data entry with accuracy and efficiency.

• Recorded driver manifest and PODs.

• Assisted in preparing detailed reports.

Conducted daily mandatory correspondence with domestic DB Schenker offices.

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Provided customer service by promptly addressing concerns and providing accurate information in a prompt and professional manner.

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• Performed other duties as assigned.

RECEPTIONIST 01/2005 to 01/2018

BAX/DB Schenker Atlanta, GA

Greeted customers professionally and provided friendly, knowledgeable assistance.

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• Answered phone promptly and directed incoming calls to correct offices. EARLY CAREER

EXPERIENCE

Delta Airlines Hapeville, GA 1987-2004

Ticket by Mail Clerk/Reservations

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