Service Representative Customer

B

Lisa Bailey

725-***-****

lisa.bailey.****@gmail

.com

Las Vegas, NV 89110

SUMMARY

Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills.

SKILLS

Accurate money handling

Vendor engagement

Advertising and marketing

Sales proficiency

EXPERIENCE

Digital Personal Shopper

Kingsport, Tennessee

Walmart/ Jan 2017 to Apr 2022

Reset store displays for special events and seasonal merchandise changes. Conducted market research to identify selling possibilities and evaluate customer needs.

Greeted and assisted customers to foster positive experiences. Customer Service Representative

Kingsport, Tennessee

Act-On/ Jun 2004 to Jan 2017

Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Mentored junior team members and managed employee relationships. Prepared and evaluated CRM reports to identify problems and areas for improvement. EDUCATION AND TRAINING

Associate of Science: Science

The Ohio State University May 2012

Columbus, OH