Customer Service Coach Operator
Resume:
Luis F Rodriguez
San Jacinto, CA *****
*******@*******.***
Professional Summary
Dynamic professional with extensive experience as a Professional Coach Operator at Riverside Transit Agency, excelling in customer satisfaction and compliance with traffic laws. Demonstrated patience and empathy while managing challenging situations, ensuring passenger safety and comfort. Proven ability to enhance operational efficiency through effective communication and teamwork.
Professional Coach Operator with proven track record in providing safe, efficient, and customer-focused transportation services. Skilled in navigating diverse routes, managing schedules, and maintaining vehicle safety standards. Strong emphasis on teamwork and adaptability, ensuring reliable and responsive service. Known for exceptional communication skills, punctuality, and problem-solving abilities in dynamic environments.
Experienced with navigating diverse routes and ensuring passenger safety. Utilizes effective communication and problem-solving skills to handle unexpected situations. Track record of maintaining punctuality and delivering excellent customer service.
Developed skills in customer service and safety management in fast-paced transportation environment. Expertise in navigating complex routes and handling diverse passenger needs. Seeking to transition into new role where these transferrable skills can be effectively utilized.
Skills
Patience and empathy
Professionalism and punctuality
Defensive driving
Vehicle maintenance
Passenger assistance
Emergency procedures
Weather condition preparedness
Traffic laws compliance
Work History
January 1999 - July 2017
Riverside Transit Agency - Riverside, CA
Professional Coach Operator
Enhanced customer satisfaction by providing timely and efficient transportation services.
Updated knowledge of federal regulations regularly, ensuring compliance with Department of Transportation guidelines.
Strengthened relationships between drivers, dispatchers, management staff through open communication channels that fostered teamwork and enhanced operational efficiency.
Delivered excellent customer service consistently by engaging passengers in friendly conversation while maintaining professionalism at all times.
Completed accurate fare collection, processing transactions securely and adhering to company guidelines.
Provided clear, concise directions to help passengers reach their destinations quickly and efficiently.
Managed challenging situations involving unruly passengers calmly and professionally, maintaining a safe environment for all on board.
February 1994 - January 1999
Denny & Jane Shewchuk Investments Corp. - Hemet, CA
Property Manager
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Developed an effective tenant retention program, promoting a sense of community within rental properties and reducing turnover rates over time.
Streamlined rent collection process, improving on-time payments from tenants.
Completed final move-out walk-throughs with tenants to identify required repairs.
April 1988 - February 1994
RJN Investigations - Riverside, CA
Private Investigator
Set up both auditory and visual monitoring and recording devices.
Conducted mobile and stationary surveillance on subjects of investigations.
Operated in full compliance with State laws covering interactions with individuals, records searches and allowable surveillance techniques.
Delivered expert testimony in court proceedings, contributing to successful outcomes for clients involved in legal disputes or litigation matters.
Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
Strengthened relationships with local law enforcement agencies through collaboration on high-profile cases, resulting in mutually beneficial outcomes.
Mitigated risks for clients by promptly identifying potential threats or fraudulent activities during investigations.
July 1985 - January 1986
Williams Investigations - Riverside, CA
Private Investigator
Conducted mobile and stationary surveillance on subjects of investigations.
Operated in full compliance with State laws covering interactions with individuals, records searches and allowable surveillance techniques.
Delivered expert testimony in court proceedings, contributing to successful outcomes for clients involved in legal disputes or litigation matters.
Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
Set up both auditory and visual monitoring and recording devices.
Conducted mobile and stationary surveillance on subjects of investigations.
March 1985 - January 1986
Westeck Security Services Corp. - Canoga Park, CA
Security Supervisor
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Education
June 1995
Riverside City College Riverside, CA
No Degree Administration Of Justice (Cert. Level 1 Reserve )
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