Business Analyst

N I C H O L A S J U S T

SKILLS

● Proficient in Excel and SQL, as well as all other Microsoft Office applications including Visio

● Experienced with JIRA, VersionOne, and Azure DevOps agile project and backlog management tools

● Requirement documentation with both user stories and software design documents

● Creative problem-solving, critical thinking, and data analytical skills

● Stakeholder management with effective presentation design and delivery

● Strong relationship building and collaboration with business, development teams, and leadership

● Software development and automation in financial services and wealth management EMPLOYMENT EXPERIENCE at LINCOLN FINANCIAL and OSAIC Business Analyst (2020-2025)

● Directed enhancement implementation and production support for the compensation and recordkeeping system for the Osaic (formerly Lincoln) Financial Advisors

The Lincoln broker dealer, its system software, and my role were sold to Osaic in May 2024

My production analysis discovered and recouped approximately $400,000 over two years

● Assisted both the scrum master & product owner with sprint planning and ceremonies, while actively ensuring a healthy backlog

● Prepared and presented demonstrations of accomplished work each sprint to stakeholders

● Created and conducted regression and validation scripts for new product and monthly release testing

● Completed digital intelligent automation projects for multiple Lincoln departments, leading all stages under the waterfall method

● Directed solutioning and cost-benefit analysis efforts in discovery to utilize industry standard tools, including robotic processing automation, optical character recognition, and excel macros

Automation projects saved Lincoln nearly $500,000 after a one year evaluation eLearning & Digital Trainer (2019-2020)

● Created and updated e-learning modules, computer-based training, and operational procedural documents with a variety of software and systems, all designed with up-to-date branding

● Led in classroom and remote training as an instructor for newly hired and current employees

● Managed LOMA for the Fort Wayne organization as primary Education Representative, enrolling students and proctoring tests, while assisting business areas with their invoicing

● Tracked learning and development with LMS and surveys my team created

● Continued to champion design and informational graphics displayed throughout the Fort Wayne office Customer Experience Representative (2016-2019)

● Cross-trained to service all annuity and retirement plan products for clients agents, updated records and procedures on Lincoln systems and mainframes, such as Omni, Vantage, and Impact

● Solely developed KPI metrics to display on the contact center monitors using RMG Design Studio

● Edited video and other media for annuity senior management on various projects

● Recognized consistently for business retention and conservation practices each quarter INDIANA UNIVERSITY - BLOOMINGTON

● Bachelor of Arts in Studio Art and Graphic Design

Minors in Art and Music History

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