Information Technology Major - Networking Concentration

ANDREW C. JENICA

*** *********** ****, ***** ******, NY 14072 716-***-****

**************@*****.***

EDUCATION

Erie Community College September 2023 - May 2025

Information Technology Major

Networking Concentration

EXPERIENCE

Certified AutoBrokers Internship November 2022 - February 2023

● Learned about routers, hotspots, switches, and servers in the company

● Created social media advertisements for companies AT Technology Internship May 2024 - February 2025

● Assisted with IT Support Tickets

● Reset passwords and usernames

● Troubleshoot with Microsoft 365

● Assisted with programming new phones, including upgrading and set-up

● Assisted with Zultys software

● Assisted with troubleshooting computers devices

● Assisted with printer’s set-up

● Assisted with On-Site activities, troubleshooting computers, and helping users with technical issues

● Troubleshooting hotspots

● Installing/imaging firmware on newly bought company computers on boot

● Assisted with upgrading the servers

● Assisted with the installation of a SonicWall

SKILLS

Technical Skills

● Computer Savvy

Preventative maintenance and troubleshooting devices

PC Assembly

● Knowledge of Microsoft Office (Word, Access, Excel, PowerPoint)

● Experienced working with the following coding languages: Lua, C#, C++, Scratch

● Experienced working with Visual Basic

● Familiar with physical, software, and network security

● Installing and configuring computer hardware and software

● Familiar with Networking configurations, assisting with IP set up, wireless routers, firewall cloud services

● Understanding code necessary to complete software development following the instructions

● Knowledge of disconnecting and reassembling technology

● Understanding how to work and fix various operating systems Soft Skills

● Communication

● Organizations

● Analytical abilities

● Creativity

● Tenacity

● Problem-solving

● Resourcefulness

● Flexibility

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