Customer Service Front Desk

Sumeya Kadiye

OBJECTIVE

Motivated and detail-oriented Marketing student at St. Cloud State

University with strong experience in management, customer service, and digital marketing. Adept at coordinating team operations, managing client relationships, and supporting tech-based initiatives. Certified in Digital Ads and E-Commerce with hands-on knowledge of Shopify, Google, Instagram, and TikTok marketing platforms.

CONTACT WORK EXPERIENCE

651-***-**** Assistant Manager, Apr. 2022-Jan. 2025 ***********@*****.*** Twin Cities Homecare Services – St. Paul, MN

- Interviewed and hired new staff

- Conducted employee background checks

- Managed payroll and processed timesheets

- Liaised with counties to ensure clients received adequate services and support St. Paul, MN 55102

Front Desk Receptionist, Aug. 2021-Apr. 2022

Accolades Salon Spa – St. Paul, MN

- Scheduled appointments and provided exceptional guest services

- Matched clients with stylists according to preferences

- Offered refreshments and maintained front desk operations Front Desk Receptionist, Dec. 2018-Mar. 2020

SpringHill Suites – Bloomington, MN

- Checked in guests and managed reservation issues

- Provided travel recommendations for dining and entertainment

- Handled customer concerns and assisted with room logistics EDUCATION

SKILLS

- Bilingual: Fluent in English and Somali

- Digital Marketing

- Shopify and E-Commerce Management

- Time Management

- Leadership & Team Coordination

- Microsoft Excel & Office Suite

- Customer Relationship Management

linkedin.com/in/sumeya-kadiye-

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Bachelor of Science in Marketing

Herberger Business School, SCSU – St. Cloud,

MN

Anticipated Graduation: Summer 2025

AACSB Accredited

IT Intern, Aug. 2017-Jan. 2018

Be The Match – Minneapolis, MN

- Wiped and restored laptop/computer memory for company re-use

- Created spreadsheets to track IT equipment inventory

- Set up and delivered computers across departments

Contact this candidate