Scrum Master Senior
Resume:
Andrew Garrett
https://www.linkedin.com/in/andrew-garrett-4b5a498b/
******.*.********@*****.***
EXECUTIVE SUMMARY
Senior Scrum Master Agile Delivery Leader Technical Program Manager Innovative and adaptable Senior Scrum Master with over 8 years of experience leading cross-functional teams to deliver AI-driven software solutions, operational dashboards, and government systems across Fortune 500 and public sector organizations. Proven ability to align technology with business needs, streamline processes, and foster team excellence within Agile and SAFe environments.
WORK EXPERIENCE
Release Train Engineer / Scrum Master
Peraton, September 2024 – Present
•Led and coached three concurrent Agile teams of data analysts, data scientists, data engineers, business analysts, product owners, and manual vetters, fostering high-performing teams and delivering an external client-facing service of data-driven solutions within a Scaled Agile Framework Enterprise (SAFe).
•Optimized Agile execution and delivery by facilitating backlog refinement, sprint planning, and cross-team coordination, improving velocity and ensuring timely product releases.
•Proactively removed impediments and mitigated risks, collaborating with leadership and stakeholders to ensure alignment on priorities and resolve blockers before escalation.
•Drove process standardization across teams, implementing best practices in Scrum ceremonies, sprint retrospectives, and continuous improvement initiatives to enhance team collaboration and efficiency using Agile methodologies.
•Enhanced transparency and decision-making by refining Jira workflows, maintaining Confluence documentation, and delivering real-time sprint and release metrics to stakeholders. Senior Scrum Master / Senior Technical PM
Chick-fil-A Corporate via TekStream, March 2023 – August 2024
•Directed a cross-functional initiative with three senior Scrum teams to develop and deploy an internal sophisticated AI-driven metrics dashboard (Wallboards via CFA NOW and Camera Vision) using a hybrid Waterfall-Agile methodology. This tool has been implemented in over 3,050 restaurants globally, enhancing operations and achieving a 13% improvement in operational efficiency.
•Crafted and executed product roadmaps and technology assessments, focusing on AI enhancements for the Wallboards system. Collaborated with leads and stakeholders to ensure scalability and meet end-user needs.
•Provided leadership and guidance on Agile and Scrum methodologies to senior Scrum teams, facilitating essential ceremonies and fostering an environment of self-organization and continuous improvement.
• Authored comprehensive project documentation, including performance metrics, use cases, Statements of Work
(SOWs), Standard Operating Procedures (SOPs), financial projections, and PowerPoint presentations. Led quarterly Program Increment (PI) planning sessions and organized team celebrations to maintain engagement and morale, helping drive project success.
Senior Scrum Master / Customer Success
Eightfold.ai, June 2022 – February 2023
•Cultivated a role as a trusted strategic advisor (senior-client facing), ensuring continued value delivery of international B2B product solutions through active stakeholder engagement, roadmap development, and adoption of best Agile practices.
•Led two teams in executing multiple Artificial Intelligence-driven software enhancements, championing cross-functional collaboration to deliver high-quality B2B products.
•Performed Agile evaluations, proposed process enhancements to boost team efficiency and productivity, and consistently delivered detailed progress reports to leadership and stakeholders. Managed comprehensive project documentation to support long-term sustainability. Scrum Master / Business & Strategy Consultant
Accenture, April 2019 – June 2022
•Served as an Agile Delivery Manager (Scrum Master/PM) within Accenture’s Cloud Innovation Center (C.I.C.), leading a team of 8 software developers to deliver cloud-based solutions for financial services, retail, and tech clients. Leveraged tools such as Jira, JiraAlign, Confluence, and Smartsheets to manage sprint planning, roadmaps, RAID logs, design thinking workshops, Kanban boards, and retrospectives within SAFe organizations, while engaging senior stakeholders and driving success for externally facing technologies.
•Facilitated Agile ceremonies and engaged with senior client stakeholders through strategies like sprint planning, capacity planning, roadmaps, RAID logs, design thinking sessions, Kanban boards, Jira/Smartsheets/Rally, and retrospectives to ensure the delivery of high-quality outputs.
•Spearheaded communications and training initiatives across various platforms, effectively boosting user engagement. Achieved a remarkable 105% increase in adoption over five months, extending the reach of managed products, including SharePoint Spaces, Power BI, and Forms, to over 35,000 global end-users. Scrum Master / Software Engineer
Chick-fil-A Corporate, January 2019 – March 2019
•Managed daily team activities using Jira, employing Scrum Agile methodologies to efficiently meet milestones across sprint iterations. My team engineered a machine learning model integrated with an AI chatbot that enabled the application to forecast restaurant performance metrics based on multifactorial data analysis (internal product). We implemented an AI-driven chatbot on AWS and integrated it with a 3D avatar front-end through Kubernetes, DynamoDB, and Amazon S3, improving user interaction and data processing capabilities.
•Further developed the system by incorporating the AWS Chatbot into a 3D Avatar using AWS Lambda, streamlining serverless computing processes. Formulated financial use cases within AWS environments, utilizing Lambda and Lex to tailor and contextualize store-specific sales data, improving financial analysis and reporting accuracy.
•Collaborated with a development team to create an application that utilizes machine learning to forecast restaurant sales, performance, and inventory. This tool analyzes historical sales data, local weather conditions, and upcoming events to generate predictions.
Scrum Master / PM
City of Atlanta, January 2018 – December 2018
•Managed the Hartsfield-Jackson Atlanta International Airport project processes leveraging a waterfall methodology and Jira software, overseeing projects with budgets exceeding $1.75 million to optimize operational efficiency and compliance.
•Played a key role in the airport terminal expansion project, significantly contributing to a $1.3 million increase in annual profit by enhancing passenger capacity and facility services.
•Spearheaded the development and launch of an advertisement-supported airport Wi-Fi system (external product), successfully generating over $500,000 in monthly revenue and enhancing passenger experience through reliable connectivity services.
Technical Project Manager (PM) / Computational Researcher US Naval Research Laboratory & Morehouse College, June 2014 – May 2017
•Conducted in-depth defense research and developed websites for the NRL’s Center for Computational Science
(internal engagement), focusing on enhancing government systems security.
•Engineered a government e-commerce database using PHP, CSS, and HTML, improving data handling and user interaction capabilities.
•Used C++ to enhance the functionality of Morehouse College’s WordPress-based resources, optimizing content layout and accessibility for the CRC laboratory.
•Contributed to creating a Virtual Reality project at Morehouse, developing an interactive virtual avatar to enrich user experience.
•Authored a research paper assessing the effectiveness of online platforms for teaching computer science among urban middle school students, integrating insights from computer science, education, and behavioral sciences.
•Presented findings at the National McNair Scholars Symposium in Atlanta, Georgia, showcasing interdisciplinary research in Machine Learning (ML), Human-Computer Interaction (HCI), and cybersecurity.
•Developed software solutions for government and academic entities, utilizing the Software Development Life Cycle
(SDLC) to address complex application and information security challenges. EDUCATION
Master of Business Administration, EMORY UNIVERSITY Bachelor of Science in Computer Science, MOREHOUSE COLLEGE Certifications:
• Certified Scrum Master (CSM)
• AWS Cloud Foundations
• DoD Top Secret SCI
• SAFe Scrum Master
COMMUNITY INVOLVEMENT
•Service Member - U.S. (Georgia) Army National Guard, Network and Communications Officer
•Member - Phi Beta Sigma Fraternity, Inc.
• Marathon Runner - Atlanta Track Club Events
• Mentor - RISE Mentoring Program at Maynard Jackson High School, Atlanta, GA
•Secretary - Morehouse College National Alumni Association Atlanta Chapter
• Member - Atlanta Run Club
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