Customer service/ management Cedar Rapids
Resume:
Holly Midkiff
Cedar Rapids, IA
Willing to relocate to: Cedar Rapids, IA
Authorized to work in the US for any employer
Work Experience
2nd Assistant Manager
o Cato Fashions-Cedar Rapids, IA
April 2023 to Present
• Open and close store
• Count drawers
• Check in truck
• Organize product
• Assist customers to find products
• Clean store
• Answer questions
• Order products for customers
• Do returns and exchanges
• Make schedules
Manager on Duty (MOD)
Motel 6 / Studio 6-Cedar Rapids, IA
November 2023 to March 2025
Do schedules, assist guests, make reservations, problem-solving, conflict resolution, do reports, bank deposits, payroll management, night audit, supply ordering, minor maintenance. Clerk
Elliott Oil Company-Eddyville, IA
August 2022 to April 2023
• Do plan-o-grams for general merchandise side
• Assemble pizzas
• Prep food for sale
• Bake deserts
• Organize and rotate food products
• Run cash register
• Help reduce overall costs but limiting waste, cook less much often
• Answer questions
Cashier
Jiffy Express-Oskaloosa, IA
April 2021 to August 2022
• Greeted customers
• Assisted customers in finding merchandise
• Order products to replenish shelves
• Handled customer complaints and concerns
• Rang up purchases
• Did product resets
Assistant Manager
Shoe Sensation-Pella, IA
April 2019 to September 2021
• Supervised associates
• Managed store operations
• Managed opening and closing store
• Managed nightly register totals
• Acted as customer service representative
• Handled and submitted incoming sales calls
• Promoted to Assistant Store Manager
• Rearranged and detailed store merchandise according to company standards
• Enforced company policies and procedures
Shift Manager
Dairy Queen-Pella, IA
March 2019 to May 2019
• Counted drawers and deposits
• Made food
• Decorated cakes
• Oversaw crew
• Did schedule
• Ordered truck
• Merchandised product.
Prep Cook/Delivery Driver
Bubba Q's-Pella, IA
October 2017 to January 2019
• Prepped food
• Made food from scratch
• Delivered food in a 15-mile radius of restaurant.
• Counted back change without aid of calculator.
• Assisted managers and owners in day to day procedures. Shift Manager
Dairy Queen-Pella, IA
October 2013 to October 2017
• Was at one point General Manager of store.
• Counted drawers and deposits
• Made food
• Decorated cakes
• Oversaw crew
• Did schedule
• Ordered truck
• Merchandised product.
Assistant Manager
Arby's-Pella, IA
July 2007 to September 2013
• Oversaw day to day restaurant operations
• Opened and closed restaurant
• Made bank deposits and money orders on behalf of Store manager
• Designed and ordered all incoming and outgoing inventory for customers
• Trained new employees on restaurant processes and procedures
• Coordinated schedules and assigned employee shifts
• Enforced company policies and procedures
• Managed daily reports of transactions
Sales Associate - Retail
Wal-Mart-Pella, IA
June 1998 to June 2007
• Was Department Manager of Men and Womens departments.
• Organized, stocked and ordered apparel.
• Set up racks, and displays.
• Ran registers
Education
AA
Indian Hills Community College - Ottumwa, IA
January 2001 to November 2001
Skills
• Inventory Control
• Restaurant Management (10+ years)
• Leadership
• Sales (10+ years)
• Night Audit (1 year)
• Customer service
• Management
• Retail Sales (10+ years)
• Assistant Manager Experience (10+ years)
• Cash handling
• Culinary experience (2 years)
• Merchandising (10+ years)
• Catering (2 years)
• Food preparation (10+ years)
• Restaurant experience (10+ years)
• Supervising Experience (10+ years)
• Sales management
• Delivery Driver Experience (10+ years)
• Retail management
• Microsoft Word, Excel, Spreadsheet (10+ years)
• Communication skills
• Cash register
• POS
• Cake Decorating (5 years)
• Team management
• Store Management Experience (10+ years)
• Guest Services (10+ years)
Certifications and Licenses
Driver's License
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