Customer Service Third-Party
Resume:
Kyle McBride
San Diego, CA
EPIC Analyst Clinical Informaticist Beaker & Ambulatory Specialist EHR Optimization QA Expert
Serve as a subject matter expert in claims investigation and customer service. Proficient in managing complex insurance claims with a sharp ability to analyze legal and policy complexities, ensuring precise liability assessments and comprehensive coverage evaluations. Enhance client satisfaction through strategic negotiation and effective communication, consistently delivering solutions that align with both client needs and company goals. Facilitate accurate documentation, efficient time management, and a customer-first mindset.
Professional Highlight:
Led the successful EPIC Beaker implementation at Rady Children’s Hospital, completing the project under budget and earning Employee of the Year honors.
Optimized third-party integrations within EPIC Ambulatory, enhancing interoperability and streamlining clinical workflows across departments.
Conducted comprehensive QA testing for new healthcare IT systems, identifying and resolving performance issues to improve EHR reliability and user adoption.
Education
Associate of Science Biology University of California
Professional Experience
Rady Children’s Hospital December 2021 – March 2025
Clinical Informaticist – Ambulatory
Led third-party application integration within EPIC Ambulatory, improving data interoperability and system performance.
Notable Contributions:
Conducted QA testing for new informatics tools, identifying system gaps and collaborating with IT to enhance reliability.
Streamlined clinical workflows by partnering with cross-functional teams to address inefficiencies in EHR usage.
Supported clinical teams in adapting to new software updates, reducing adoption friction through targeted training.
Improved data exchange between departments by optimizing third-party system connections across the EPIC environment.
Collaborated with stakeholders to implement patient-centered solutions, enhancing clinical care delivery through system refinement.
Rady Children’s Hospital June 2020 – December 2021
Security Manager
Managed day-to-day hospital security operations, ensuring compliance with safety protocols and regulatory standards.
Notable Contributions:
Supervised and trained security personnel, improving emergency response time and readiness.
Conducted incident investigations, implemented corrective action plans, and mitigated future risks.
Developed safety policies aligned with hospital objectives and legal requirements.
Collaborated with hospital leadership to align security strategy with overall patient care and operational goals.
Reduced operational vulnerabilities through proactive audits and risk assessments.
Rady Children’s Hospital May 2010 – June 2020
Clinical Informaticist – Beaker
Led a six-member team through the successful EPIC Beaker implementation, delivering the project under budget and on time.
Notable Contribution:
Enhanced clinical documentation accuracy by streamlining Beaker workflows and data retrieval processes.
Provided technical support for EHR systems, reducing downtime and improving clinician satisfaction.
Assisted in Orders and Beaker implementations, aligning systems with regulatory and clinical requirements.
Delivered targeted training to clinicians, increasing EHR feature utilization and minimizing system-related errors.
Improved lab data management by refining Beaker integration and enhancing system responsiveness.
Rady Children’s Hospital February 2008 – May 2010
Phlebotomist
Contributed to the smooth rollout of EPIC Beaker by ensuring frontline data entry accuracy.
Notable Contribution:
Performed accurate venipuncture and specimen collection, reducing patient wait times in high-volume clinical settings.
Ensured proper labeling and data entry within EPIC Beaker to maintain sample integrity and traceability.
Supported lab efficiency by collaborating with clinical teams to streamline specimen processing.
Maintained compliance with lab safety, infection control, and specimen handling protocols.
Assisted with Beaker specimen tracking improvements during early system adoption phases.
Skills
Technical Skills: EPIC Beaker, EPIC Ambulatory, EPIC Orders, EPIC Bridges, Electronic Medical Records (EMR), EHR Optimization, Healthcare Interoperability, HL7 Messaging, Beaker Specimen Tracking, Third-Party System Integration
Data & Reporting:
SQL, Microsoft Excel, Data Analysis, Report Development, Quality Assurance Testing, Test Script Execution, System Validation, Data Integrity Review
Healthcare IT & Informatics:
Clinical Informatics, Workflow Optimization, Clinical Decision Support, Healthcare Compliance, Clinical Documentation Improvement, End-User Training, System Troubleshooting, Change Management
Project Management & Collaboration: Healthcare IT Project Management, Cross-Functional Team Leadership, Stakeholder Engagement, Workflow Assessment, System Implementation, Process Improvement, Risk Mitigation, Agile/Scrum Methodology (if applicable)
Security & Operations: Hospital Security Protocols, Incident Investigation, Emergency Response Coordination, Staff Training & Supervision, Policy Development, Operational Compliance
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