Support Analyst Systems

PADMA KORUMILLI

Production Support Analyst

LinkedIn- http://linkedin.com/in/padma-korumilli-a4607a84 Status: U.S Citizen

703-***-**** ***************@*****.***

PROFILE SUMMARY

10+ years of experience as an Application Support Analyst, Infrastructure Support Analyst, Systems Analyst, Operations Engineer, and QA Analyst in Financial and Health Care Organizations. Proven record of supporting mission-critical systems, driving cross-functional collaboration, and resolving complex technical issues under pressure. EDUCATION

• Andhra University -master’s degree

CERTIFICATIONS

AWS Cloud Practitioner Certification

Skills

● AWS: Cloud applications support which include Cloud watch, ECS, RDS, SNS and SQS

• Unix – Proficient in scripting, maintenance, and user controls

• JIRA – Well-versed in workflows, dashboards, tracking

• Application Lifecycle Management – Experienced in deployments, integration, releases.

• Infrastructure Management – Well-versed in provisioning, planning, and upgrades

• Microsoft SharePoint – Experienced in configuration, access, content control.

• Toad (Software) – Proficient in queries, schema, tuning

• Technical Support – Skilled in issue resolution, tickets, user support

• CA Workload Automation AE – Experienced in scheduling, balancing, automation.

• Middleware – Proficient in integration, messaging, connectivity

• Microsoft SQL Server – Skilled in warehousing, procedures, indexing

• ServiceNow – Experienced in workflows, catalogs, scripting.

• Microsoft Office Tools – Proficient in Excel, Word, PowerPoint

• Splunk – Proficient in log analysis, dashboard creation, and alert setup

• AppViewX – Experienced in application monitoring, performance metrics, and traffic analysis. EMPLOYMENT HISTORY

Application Support Analyst, Fannie Mae - Reston Apr 2019 — Present

• Extensive Knowledge in production support, managing and resolving a high volume of change controls and incident tickets across multiple systems.

• AWS Cloud operations which include application monitoring, resolving cloud watch alerts related to the alarm and CPU health checks and RDS database related also.

• AWS, monitor cloud watch log groups for validating the incident.

• AppViewX tool, Application Silo for Server maintenance between and with in the data centers

• Creating knowledge articles to document procedures and support effective problem resolution.

• Supported updating and executing Python scripts through Batch workflow step functions to generate a report of alerts for set of time periods and monitored the logs.

• Supported reviewing and Analyzed the data reports, and alerts and coordinated the development team with findings.

• Supported mission-critical mortgage applications ensuring system reliability, disaster recovery, and secure deployments across major national initiatives.

• Implemented the Service now change controls for releases and configuration changes.

• Supported the incident management and problem-solving tickets.

• Led infrastructure analysis and provisioning for Common Securitization Serviced (CSS), aligning builds with Enterprise Reference Architecture and coordinating across network, storage, compute, and security teams.

• Drove successful execution of 2-week CSS production deployment, including defect triage, L3 team coordination, validation, and post-deployment support.

• Participated in disaster recovery drills and LT03 Out-of-Region Recovery Project, identifying domain dependencies, coordinating decoupling strategies, and validating failover readiness.

• Executed high-stakes application infrastructure decommissioning, managing cross-functional approvals and dependency resolution.

• Mastered using tools/tech like Java, VB, SQL Server, Oracle, DB2, JIRA, WebLogic, Apache, Splunk,AWS, Linux, Windows, Dynatrace, Sentinus, Moog soft and Toad.

QA Tester, Freddie Mac - McLean Feb 2014 — Oct 2018

• Led application testing for Out OF Region OOR) Data Center builds applications which include network technology related and Business applications.

• Supported to Test the Silo the Production Data Center applications to OOR for disaster recovery for all production mortgage platforms.

• Developed test strategies, scenarios, and test cases for Single-Family and Multi-Family mortgage systems using ALM/QC, across web and mainframe environments.

• Executed functional, regression, and infrastructure testing, including HA failover validations for Cisco HSRP, horst failures, server connectivity, and database redundancy.

• Performed end-to-end data validation using SQL across Oracle, DB2, and SQL Server to ensure application-to-database integrity.

• Conducted cross-browser compatibility testing and parallel environment testing with client-server setups. ●Managed test artifacts, defect tracking, and resolution across cross-functional teams using ALM and JIRA. ●Worked on Unix-based Autosys job validation and used SharePoint for project documentation and ticket submissions.

• Tools/Tech: ALM/QC, Java, VB, SQL Server, Oracle, DB2, Unix, Mainframe, JIRA, WebLogic, Apache, .NET, SOAP UI, Toad, Rapid SQL, XML.

Systems Analyst, UPMC – Pittsburgh Jan 2013 — Dec 2013

• Evaluated and validated key clinical and billing applications for a top-ranked national healthcare system.

• Led regression and functional testing for multiple Psych Consult modules, including Claims, Billing, Event Management, Clinical Transactions, and Reporting.

• Developed test plans, test cases, and traceability matrices based on requirements from product managers, developers, and technical writers.

• Executed tests using ALM, QP, and SQL, validating data integrity across Oracle and SQL Server databases.

• Supported claims processing system testing and backend data verification to ensure accurate clinical and financial transactions.

• Utilized HL7 messaging protocols for healthcare application interoperability testing.

• Managed defects using JIRA and performed environment-specific validation across client-server and test systems. Tools/Tech: ALM, QTP, SQL, Oracle, HL7, JIRA, CIS, Onyx, UNIX, Windows, Citrix, Test Complete. QA Analyst, LPS - Sharon Apr 2012 — Nov 2012

• Tested and validated mortgage processing applications across multiple platforms, Supporting end-to-end lending operations.

• Designed and executed test plans, test cases, and SQL-based validations for Empower web, desktop, and virtual environments based on client requirements.

• Conducted system, regression, and UAT testing for loan processing, batch jobs, and reporting workflows.

• Reviewed and tested application patches using Microsoft Visual Studio 2010 and Rational Quality Manager (RQM).

• Performed backend validation using SQL Profiler, ensuring data accuracy and system integrity across Oracle.

• Collaborated with developers, customer care, and business users to resolve design and functionality issues.

• Supported Empower application installation, setup, and database restoration for Windows and virtual machines. Tools/Tech: Visual Studio 2010, QC, RQM, SQL Profiler, Oracle, .NET, XML, ClearQuest, Windows, Unix.

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