Information Technology Support Lead

Sumbal Sheikh

470-***-**** ********@*****.*** US Citizen

Career Objective

Seeking an Integration Operations Support Lead position in Information Technology, leveraging expertise in project life-cycle ownership, successful project delivery, performance monitoring, and policy and procedure enhancements. Skilled in team leadership and strategic direction to achieve organizational objectives, with proven strong communication skills. Experienced in milestone planning, tracking, and inventory management with thorough documentation.

Education

Lanier Technical College Cumming, GA

Bachelor’s of Science in Computer Science 2007 – 2009 Punjab University Lahore, Pakistan

Bachelor’s of Economics 1993-1997

Certifications

Tibco BW Certified, Cognos Training (Manhattan), Web methods, Manhattan TLM/WM/MIF, SAP

(PI, FICO, MM), Skybot, Jitter-bit, Ariba Vendor Management, AWS Associate professional, IBM Garage methodologies, VersionOne, Six sigma and Agile certification, PMP certified Professional Experience

Tata Consulting Services Marietta, GA

Integration Support Lead July 2018 – December 2024

• Directed and supported Delta Airlines’ middleware architecture, including MQ, TIBCO applications, ensuring seamless integration in a 24/7 online environment with on-call duties and live-system responsibility.

• Managed high-severity incidents independently to resolution, optimizing reliability and minimizing downtime.

• Designed, maintained, and tested EDI maps and specifications, troubleshooting complex failures and supporting B2B communications via AS2, SFTP, and HTTPS.

• Served as point of contact with product managers and engineering teams to deliver large-scale integration projects, aligning infrastructure upgrades with business goals.

• Specialized in REST APIs, providing guidance for integration, deployment, and troubleshooting.

• Led a team of 20, delivering high-availability solutions, fostering collaboration, and driving project success.

• Deployed solution fixes in high-pressure situations, improving system performance and customer pain points.

• Monitored service activity and prepared metrics-driven insights, translating data into actionable system improvements.

Major Projects

• Cloud & AWS Migration (Zulu): Led Delta’s AWS migration, ensuring high availability and active/active deployment. Advised senior leadership on incident management and risk mitigation. Streamlined B2B integrations

(HTTPS, SFTP), implemented CI/CD pipelines, and upskilled teams in cloud and DevOps. Designed, build, and integrated messaging system with ETL pipelines using AWS Glue utilizing S3, into Redshift.

• CMDB: Led ServiceNow CMDB integration and vulnerability remediation, creating strategic roadmaps and improving configuration processes. Developed dashboards and documentation to support business requirements. Collaborated with technical teams to resolve complex incidents and improve overall system reliability.

• SAP BW App Migration: Managed SAP application migration from BW 5.x to 6.0, coordinating deployments and providing progress updates. Ensured integration with upstream/downstream systems and obtained stakeholder signoff. Troubleshot integration issues, applying problem-solving skills to ensure successful migration. Tranformed all B2B SAP applications including FICO, FSCM, PP and MM to optimize all processes along the financial value-chain.

• Datacenter Migration: Collaborated with middleware SMEs to design cloud migration solutions, validating assets and managing dependencies for smooth execution. Independently resolved issues during the migration process and provided real-time incident management and escalation.

• EMS Upgrade: Migrated all EMS platforms to AWS instances, installing and configuring EMS within the cloud environment. Implemented monitoring with Hawk rule bases, CloudWatch, and CloudTrail to ensure system performance and reliability. Managed incidents and escalations, ensuring minimal disruption to critical applications.

National DCP Norcross, GA

Integration Analyst September 2016-July 2018

• Proactively monitored middleware environment to ensure quick response to any issues, and consistent implementation of configuration changes.

• Demonstrated experience with working in an ITIL based environment primarily incidents, event, request, problem, and sysaid tool including workflow and ticketing system.

• Managed configurations to both maintain middleware product configurations and fit into application team life cycles to perform application deployments.

• Communicated with business SMEs to ensure expectations are kept in line with project status.

• Drove the definition, testing, training, and implementation of functional requirements in order to drive knowledge transfer to Production Support.

• Participated in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing.

• Developed, monitored, and tracked plans to create the BA deliverables on assigned projects.

• Collaborated with other BAs in the delivery of artifacts for assigned projects. Major Projects MIF Virtual IP Implementation for all Manhattan servers: MIF Alerts Set Up for QA and PROD, XML special character Mode, Master data Comparison, Jitterbit, Transplace project National DCP Norcross, GA

Senior Analyst May 2014-September 2016

• Senior QA lead for Manhattan QA, Integration, User Acceptance (UAT), Volume, Regression, Smoke, and Functional Testing.

• Performed unit testing and debugging of application components with application development life cycle, documentation, and testing methodology using AGILE, Waterfall.

• Developed and supported our Congo’s Reporting application providing visibility into Manhattan Applications. Major Projects

• Fresh Start project Tested implementation, support, and maintenance of our new systems/applications including Unit, Integration, Volume, Smoke, and functional testing between SAP-ECC and the Manhattan WMS and TLM systems SKYBOT scheduler project.

• SKYBOT scheduler project Imported All SAP jobs to a new Scheduler tool SKYBOT. Created various company calendars, tasks reminders and year end tasks to set up for development and production.

• Cognos SCI Reporting Tool Created all the BRDs for SCI Congo’s to develop Business reports.

• SDN tracker Management Managed all Manhattan applications SDNs Server deployment Numbers) and version management repository (for TLM, WM, LM and MDA.

• Transplace Users set up Created more than 500 users for our Trucking system for making appointments. Trained the vendors about the new system and provided support for the end users. Community Involvement

Madina Food Pantry, Islamic Circle of North America Relief, Pakistan Clinic Skills & Languages

Skills: AWS (Glue, S3, Lambda, Redshift), Google Cloud, Tibco Products (Active Matrix, Business Works, Enterprise messaging), Dynatrace, Sumo logic, SiteScope, Riverbed, Service Now, SAP (FICO, FSCM, PP, QM, PI, ECC)Web Methods, Certify, Manhattan Associates, MIF, Skybot, Cognos, Jitterbit, Ariba, Version One, TIBCO Business Events 3/5, Business Works 5.7, TIBCO Administrator 5.6, Hawk 4.9, EMS 5.1, Rendezvous 8.2, ADB 6.1, Java Eclipse 7.45, Core JAVA, JDBC, SQL, Oracle TOAD, Java Messaging Services, SOAP, Soap UI, WSDL, XML, X Path, XSD, XSLT, HTTP, MQ/JMS, SOAP/WSDL, FTP, RMI, Power BI.

Languages: English (Fluent), Urdu (Fluent)

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