Customer Service Management System

Internal Use

Deny Cruz

****.*****@*****.***

Ph: 305-***-****

Miami, FL 33185

Objective: To secure a challenging position within a well-established institution that will utilize my expertise to contribute to the profitability and growth of the company. Experience:

DHL Global Forwarding

Domestic Manager/ Miami, FL

January 1995 to 2023

• Assigning and overseeing daily task completion.

• Monitoring budget and revenue

• Knowledge and application of the rules and regulations for each specific cargo and communicate conditions and cost to clients.

• Negotiate logistic services and cost.

• Keep up to date to current custom regulations.

• Carriers invoice payables

• Route, monitor, supervise, and troubleshoot domestic shipments to maximize profitability and customer expectations.

• Evaluate individual and team business performance and identify opportunities for improvement.

• Interview prospective employees and provided input to HR on hiring decisions. Skills

• 28 years of experience in the Logistics Industry

• P & L Oversight

• ACE Customs filing

• Budget Management

• Strong problem-solving and critical thinking skills

• Strong attention to detail, time management and decision-making skills.

• Managing Operations and Efficiency

• Hiring and Training, Team Building

• Comfortable working in a fast-paced environment

• Computer skills, MS Office

Internal Use

• Inventory Management, loss prevention and vendor negotiation

• Budget administration to maximize efficiency.

• Strong work ethic, adaptability, and exceptional interpersonal skills

• Fluent in English/ Spanish

Education

• Miami Dade College

Certifications

• IAC Air Cargo Security Training

• Bribery Course

• Global Business Continuity Management

• GDP Good Distribution Practice Awareness

• Anti-Corruption

• SAFE Basics- Security Awareness for Employees

• Competition Compliance

• QE DGF- Quality Management System

• CFI- Certified Forwarding Manager

• Customer Service Program

Fluid Management System

Medley, FL

Yard Supervisor 2023 -2025

Skills:

• Supervision of the Yard employees

• Vehicles inspections

• City permits

• DOT certification of vehicles

• Dade - Broward Water Waste certification for vehicles

• Parts and supplies purchasing

Certifications

OSHA 10-30 hours

Forklift Operator

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