Customer Service Events Coordinator

Jayden Christopher Hamilton

Dedicated and hardworking Sport Management student at the University of Texas at Austin with hands-on experience in ticket sales, student-athlete support, event coordination, and athletics operations. Passionate about enhancing fan experiences, supporting athletes, and creating engaging sports content. Adept at customer service, event planning, and digital engagement, with experience working in athletic operations, ASL tutoring, and youth officiating. Strong ability to adapt to fast-paced environments, collaborate with teams, and deliver high-quality experiences in sports and entertainment settings.

Austin, TX 512-***-**** ️ ***********@*****.*** Professional Experience

Away Team Liaison

Austin FC - Austin, TX

March 2025 to Current

● Liaison: Serve as a liaison for visiting MLS teams at Q2 Stadium, ensuring seamless communication and operations.

● Preparation: Oversee preparation of away teams and officials’ locker rooms to ensure readiness for match day.

● Coordination: Manage coordination of arrival and setup for medical and equipment staff, players, and coaches.

● Escort: Escort, team personnel including players, front office staff, and owners to designated locker rooms and suites.

● Logistics: Oversee locker room usage, ensuring timely departures of the away team and officials in alignment with the Apple TV schedule.

Internship with Texas Athletics

University of Texas at Austin - Austin, TX

January 2025 to April 2025

● Front Desk Support: Serve as the first point of contact for student-athletes, athletics staff, and guests at the UFCU Academic Center, assisting with inquiries, scheduling, and administrative needs.

● Student-Athlete Services: Assist with the Book and Course Materials Loan Program, ensuring student-athletes receive necessary educational resources.

● Event Planning & Coordination: Help organize Student-Athlete Orientation and graduation celebrations, coordinating logistics, materials, and schedules for seamless execution.

● Class-Checking & Academic Support: Monitor class attendance for student-athletes, ensuring compliance with academic requirements.

● Administrative Tasks: Gather supplies from the university library and Co-op, process reimbursements for student-athlete book expenses, and assist with various operational tasks. Internship with the San Antonio Spurs Sports & Entertainment University of Texas at Austin - Austin, TX

September 2024 to February 2025

● Ticket Sales & Fan Engagement: Worked with the Group Sales Senior Account Manager (Nancy Gonzalez) to promote and sell tickets for two San Antonio Spurs games at the Moody Center in Austin.

● Top Sales Performer: Sold the most tickets and earned #1 seller out of my entire class, generating $3,561 in total revenue.

● Market Research & Outreach: Assisted in identifying target audiences, reaching out to potential group buyers, and providing information on group sales packages.

● Event Day Support: Helped coordinate on-site logistics, ensuring a smooth fan experience for attendees.

● Sales Performance Tracking: Monitored ticket sales progress and provided updates to the sales team. Content Tutor (American Sign Language)

University of Texas at Austin - Austin, TX

September 2022 to Current

● Student-Athlete Support: Work one-on-one with student-athletes in the athletic department, helping them understand ASL concepts, complete assignments, and improve signing proficiency.

● Customized Learning: Adapt teaching methods to fit individual learning styles, ensuring students grasp grammar, vocabulary, and conversational ASL skills.

● Academic Success: Help students stay on track with coursework by reviewing materials, answering questions, and reinforcing key concepts.

● October 2024 Tutor of the month

Basketball/Flag Football Referee

Lake Travis Youth Association - Lakeway, TX

November 2022 to Current (Seasonal)

● Officiating Games: Enforce game rules and regulations for youth basketball and flag football games, ensuring fair play and player safety.

● Game Management: Maintain order on the field/court by making accurate calls, handling disputes professionally, and ensuring smooth game flow.

● Player Development & Sportsmanship: Encourage a positive experience for young athletes by teaching game fundamentals and emphasizing respect between players, coaches, and referees. Laborer

Casey Custom Concrete - Dripping Springs, TX

August 2021 to March 2022

● Custom Flooring Installation: Assisted in creating and installing concrete floor coatings for garages, patios, and pool decks, ensuring high-quality craftsmanship.

● Customer Interaction: Worked closely with clients to discuss project goals, provide updates, and ensure satisfaction with the final product.

● Equipment & Inventory Management: Maintained responsibility for thousands of dollars worth of machinery and tools, ensuring proper use and maintenance. Education

University of Texas at Austin- Austin, TX

Undergraduate degree, Sport Management

January 2023 to May 2025

Austin Community College - Austin, TX

Undergraduate student, General Studies

January 2020 to May 2022

Stephen F. Austin High School - Austin, TX

Degree received- High School Diploma

August 2015 to June 2019

Volunteer Work

Texas School for the Deaf Athletics Booster Club - Austin, TX

● Event Support: Helped stock and run concession stands during sporting events.

● Game Operations: Set up and packed away sports equipment before and after games. Circle H Home & Ranch - Austin, TX

● Livestock Care: Maintained feed, hay, and water for farm animals.

● Farm Operations: Checked feeding traps and safely loaded animals into trailers. Skills

Fluent in American Sign Language (ASL)

Microsoft Word, Excel, PowerPoint

Teamworks/Retain/Canva

Sports Marketing & Event Planning

Ticket Sales & Fan Engagement

Athletic Operations & Administration

Game Officiating & Rule Enforcement

Customer Service & Communication

Leadership & Teamwork

Adaptability & Problem-Solving

Research & Data Analysis

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