Customer Service Representative
Resume:
TOGBA T. YANGO
*** ******* ******, ***.#*, Vanier, Ottawa, Ontario, K1L 5G7
************@*****.***
JOB OBJECTIVE
Friendly, dependable, and customer-focused professional seeking a Customer Service Representative position at LCBO (1980 Bank Street), where I can utilize my strong interpersonal skills, retail experience, and dedication to providing excellent service in a dynamic team environment.
PROFILE
Bachelor’s degree in Business Administration
Five months of experience as a cashier and customer service representative with the Beechwood Metro Grocery Store.
Languages spoken and written: English
Computer skills in Micrsoft suite: (Excel, Word, PowerPoint and QuickBooks) AREAS OF EXPERTISE
Exceptional customer service and communication skills
Cash handling and POS system proficiency
Responsible alcohol service awareness
Ability to work in fast-paced retail environments
Team player with strong problem-solving abilities
Attention to detail and excellent time management WORK HISTORY
Cashier 2024
Metro Beechwood Inc
Vanier/Ottawa, Ontario
Customer Service Representative 2021 - 2024
Sinkor Shopping Center
Monrovia, Liberia
Cashier 2024-Present
Metro Grocery Store, Vanier/Ottawa, Ontario, Canada
Process customer transactions, including cash, debit and credit payments, ensuring accuracy and efficiency.
Providing excellent customer services by assisting with inquiries, locating items and making recommendations.
TRAINING AND EDUCATION
Bachelor's Degree in Accounting. 2007
University of Liberia, Monrovia, Liberia
Certificate in Early Childhood Education 2010-2013 KRTTI Teacher Training Institute
Security Guard Training Course Certificate 2025
Commissionaires, Ottawa, Ontario, Canada
Smart Serve Certificate 2024
LCBO
Emergency First Aid+Level-C CPR + AED Certificate. 2025 St. John Ambulance, Ottawa, Canada
Microsoft Office Suite Certificate (Word, Excel, PowerPoint) 2005 Computer Lab Inc.
VOLUNTEER WORK
Teacher Assistant 2016-2018
Gabriel Kpolleh Memorial High School
Assistant Treasurer 2025-Present
Vanier Community Association, Vanier/Ottawa, Ontario, Canada Reference available upon request;
Contact this candidate