Information Systems Front Desk

Rumbidzai P Vambe

IT Administrator

********@*****.***

Harare

**-**********

Zimbabwean

Female

078*******

**** *** **

Single

Class 4 : LD300381

Profile

High motivated and ambitious IT specialist with a strong academic background, holding a Bachelor's degree in information systems. Proficient in networking, IT support,computer systems and Troubleshooting hardware Eager to apply theoretical knowledge and skills in a real-world setting with a passion for innovative technology and problem-solving. Seeking a challenging role to launch my career and drive growth in the IT industry

Professional Experience

IT intern, Willdales Bricks Pvt limited

- IT help Desk support providing technical assistance and troubleshooting to end users resolving hardware, software and network issues( DNS problems)

- Assisting in collecting, analyzing, and interpreting data to support business decisions.

2022 Jan – 2022 Sep

Harare, Zimbabwe

- Coordinating with team members and stakeholders to ensure project success.

- Cyber security, implementing measures to protect computer systems and networks from unauthorized access hacking and malware attacks(passwords

,back up data,firewalls)

- Assisting in creating and maintaining technical documentation.

- Assisting in maintaining and repairing IT equipment, such as computers, printers, and servers( database servers, File servers )

- system administration, managing and maintain computer systems including operating system(Microsoft windows)installations and updates

- Manage and maintain databases such as Oracle and SQL Education

Diploma in management information systems, Trust academy Credit

2018 Jan – 2019 Jul

Harare

Information systems, MidlandsStateUniversity

Degree Class: 2.1

2019 – 2023 Jul

Gweru, Zimbabwe

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Skills

Office 365( excel, Microsoft word, Power point)

Networking protocols and

technologies(TCP/IP.DNS,DHCP)

Leadership skills( project leadership, Team

leadership)

Operating systems( windows, Linux,)

Problem Solving(Troubleshooting, Analytic

thinking)

IT service management skills( service desk

management,information technology

infrastructure,framework

Security skills(Network security, Data security)

Languages

English and shona

References

Dr. C. T. Kangara, Chairperson (Information Systems Department, Midlands state university Email : **********@*****.***.**.**, Tell: 054-******* ext.2162 Mr. Mukuvapasi, IT administrator, Willdale bricks

***********@*****.***, Cell: +263-*********

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