Customer Service Representative

Lisa Messenger

***** ***** **** ****, *********, ON K0K 2X0

289-***-**** *************@*****.***

Highlight of Qualifications

Over 15 years experience in customer service driven positions

Friendly, helpful, empathic and outgoing

Known for going above and beyond in assisting colleagues and customers

Strong interpersonal skills and communication skills, ability to diffuse difficult situations

Strong analytical stills and computer skills

Relevant Skills and Experience

Customer Service and Communication

Gained confidence of customers by building rapport which led to repeat business

Asked questions to assist clients in determine products that suit their needs

Explained the features and advantages of products

Known for pitching in and assisting coworkers and other departments

Always maintains organized and clean work areas

Organization and Cash Handling

Ability to effectively work with multiple customers at a time

Effectively able to multitask and prioritize

Strong cash handling skills, gained through years of working with money

Ability to balance tills and use Point of Sale Systems

Recent Work Experience

Herbalist / Alchemist, Self-Employed, Roseneath, ON 10 Years

Owner / Operator, Sweep and Dust Cleaning and Errands Services 5 Years

Managed, scheduled and trained 10 staff

Completed payroll, provided estimates to potential clients

Customized services to client needs

Other Work History

Customer Service Representative, Bank of Nova Scotia, Toronto, ON

Medical Receptionist and Billing Clerk, Toronto Pain and Head Ache Clinic, Toronto, ON

Cashier and Customer Service, Sears, Toronto, ON

Education

Herbology, Living Earth School of Herbalism, Maple, ON

Pharmacy Technician Diploma, Durham College, Oshawa, ON

Health Sciences, George Brown, Toronto, ON

Corrections / Social Work Diploma, Centennial College, Scarborough, ON

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