Customer Service Representative

VICKIE GARVIN

**** ********** **.

Smithfield, Ky. 40068

502-***-**** **********@*****.*************, KY 40068 502-***-**** **********@*****.***

Professional Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Skills

● Time Management

● Communication

● Solid routine

● Technology proficient

● Easily trainable

● Ability to multitask

● Customer Questions Information Inputting

● Inbound & Outbound volume calling / answering (40-60 daily)

● Skilled in Microsoft Office

● Credit Card Processing

Client Service Representative 02/2024 to 8/2024 Toshiba Business Solutions Quality Customer Service. Forwarded service request to service dept. Collaborated with the service team to ensure requests were being met in a timely manner. Ordered supplies for clients copiers & printers. Scheduled appointments for equipment removal. Office Assistance 03/2023 to 8/2023 Henry County Supply Answered phones, greeted customers. Prepared bank deposits & reconciliations. Entering Vouchers to show outstanding. Prepared billing mailings. Receptionist/Customer Service Representative 05/2022 to 06/2022 Auto Glass Plus Answered constant flow of customer calls with minimal wait times. Responded to customer requests for products, services and company information. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Communicated with vendors regarding backorder availability, future inventory and special orders.

Service Associate II 11/2019 to 05/2021 Nfuzion

Gathered patient information by collecting demographic information from variety of sources. Input data into computer programs and filing systems. Utilized [Software] to manage and confirm patient data, such as insurance, demographic and medical history information.

Collections Representative 11/2009 to 06/2019 Citibank Processed payments and contracts on accounts.

Negotiated to collect balance in full.

Counseled debtors on payment options and arranged installment agreements. Reviewed collection reports to determine status of collections and amounts of outstanding balances.

Used probing techniques to determine debtors' reasons for delinquency. Education

High School Diploma 06/1987 Henry County High School - New Castle, KY

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