Customer Service Rep

Marshaun Tatum

**** **** ***** *****.

Lithonia, Ga 30058

(H) 404-***-****

EDUCATIONAL HISTORY

**/** -**/** *** COMPUTER & BUSINESS SCHOOL Norcross, Ga

Business Management Degree from NCA School

SKILLS:

•Typing 45 wpm

•General Bookkeeping

•Time Management

•10 Key 8000 wpm

•Office Management

•Patience

•Customer Service

•Data Base Management

•Business Communication

SOFTWARE:

•Wireless

•Spreadsheets (Excel, Google Spreadsheets, etc.)

•Access

•Networking

•Office suites (Microsoft Office, G Suite)

•Vista

•Internet

•Operating systems (Windows and MacOS)

•Communication and collaboration tools (Slack, Skype, etc.)

EMPLOYMENT HISTORY

03/15-02/17 Volt Personnel Services Atlanta, GA

Field Service Rep. for ING Insurance Co.

•Process error control reports for licensing errors

•Processing agent contracting and licensing applications

•Responding to telephone and written inquiries pertaining to contracting, licensing & commission

•Anticipates problem and acts as a team resource for solving problems

•Assist field agent with commission account inquiries

•Process commission changes for field agent’s

07/13-01/15 SOS Financial Staffing Decatur, GA

Account Rep for Safetrans Mortgage Co.

•Extensive customer service

•Processing mortgage applications for client’s

•Answering phone inquiries for clients

•Organize client’s files

•Interacted with title & closing offices

•Anticipates problems and acts as a team resource for solving problems

08/09-05/13 Spherion Staffing Services Inc. Atlanta, GA

Customer Service Rep. for Prudential Insurance Co.

•Extensive customer service

•Assist clients with policies and product inquiries regarding cash surrenders

•Data Base Management

•Data Entry

References Available Upon Request

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