Customer Service Data Entry

Beth

****************@*****.*** FAIRBORN, OH, US 937-***-****

WORK HISTORY

Client Service Representative at Teleperformance USA March 2009 - June 2013 (4.5 Years)

Escalated complex customer inquiries to supervisors when necessary. Participated in training sessions and workshops related to customer service best practices. Supported sales team members to drive growth and development. Processed orders, returns, exchanges, and refunds accurately and promptly. Managed client accounts by providing accurate data entry services. Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.

Client Service Representative at Synchrony Financial, GE Capital July 2013 - Present (12 Years)

Escalated complex customer inquiries to supervisors when necessary. Participated in training sessions and workshops related to customer service best practices. Liaised between customers and retail buyers to expedite orders and meet customer demands. Managed client accounts by providing accurate data entry services. Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support. Provided customer service support to clients in a timely and efficient manner.

Manager at Donatos Pizzeria

August 1998 - July 2009 (11.5 Years)

Remained calm and professional in stressful circumstances and effectively diffused tense situations. Scheduled interviews for potential candidates and conducted reference checks prior to hire. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training. Mediated conflicts between employees and facilitated effective resolutions to disputes. Led team meetings and one-on-one coaching sessions to continuously improve performance. Enforced customer service standards and resolved customer problems to uphold quality service.

EDUCATION

University of Dayton - Bachelors Degree

Graduated 1970-01-01

Communications

American Public University - Masters Degree

Graduated 2008-01-01

Ancient History

SKILLS

Billing, To complete

Customer Relationship Management, To complete

Business Efficiency, To complete

Customer Service, To complete

Communication, To complete

Conflict Resolution, To complete

Data Entry, To complete

Finance, To complete

Sales, To complete

Problem Solving, To complete

Retailing, To complete

Coaching And Mentoring, To complete

Team-working, To complete

LANGUAGES

English, Native/Bilingual

ABOUT ME

I have management experience: 1 years

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