Technical Support It

TODD FECHTER

Foley, AL *****

************@*****.*** / 251-***-****

SUMMARY

Talented professional with several years driving revenue growth by successfully leading new product launches and market research initiatives. Accomplished at handling changing company, customer, and project demands. Practiced at keeping team morale high while meeting aggressive deadlines and completing complex project requirements. SKILLS

Risk mitigation planning

Information confidentiality

Technical support scheduling

ITIL framework

Team development

Documentation management

Mobile technologies

Local access network planning

IT service management

Technical leadership

Technical troubleshooting

IT compliance

IT risk management

EXPERIENCE

IT Manager / PCI Gaming - Atmore, Alabama 02/2019 - Current Resolved conflicts between different stakeholders regarding IT projects. Developed and implemented IT policies and procedures to ensure compliance with industry standards. Supervised lifecycle processes pertaining to IT framework. Developed and implemented system lifecycle methodologies to produce systems of high quality. Identified and acted on opportunities to improve and update software and systems. Implemented strategies for improving customer service levels through enhanced use of technology. Trained staff members on various aspects of computer usage and software applications. Assessed current infrastructure capabilities against future requirements. IT Support Engineer / The SSI Group Inc. - Mobile, Alabama 10/2011 - 02/2019 Assisted customer in understanding products, components and systems using technical demonstration. Resolved record-breaking backlog of support tickets following major system malfunction. Conducted remote diagnostics to identify and solve technical problems. IT Installations / CPSI - Mobile 04/2002 - 09/2011 Installed hardware and proprietary software in hospitals and medical clinics across the country EDUCATION AND TRAINING

Associate of Science: Graphic And Digital Design 05/1992 Bishop State Community College - Mobile, AL

TF

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