Help Desk Customer Support

BRANDON WHITE

Aurora, CO Hybrid 720-***-**** ***********@*****.*** linkedin.com/in/brandon-white-750861355 SUMMARY

Detail-oriented and adaptable professional transitioning into the IT field, currently pursuing ITIL and A+ certifications through ACI Learning Tech Academy. Skilled in problem-solving, troubleshooting, and hands-on technical work, with six years of experience in the construction industry, demonstrating strong teamwork, attention to detail, and the ability to work in fast-paced environments. Passionate about leveraging analytical skills and technical knowledge to secure an entry-level IT position and grow within the field. Actively working toward ITIL, A+, Network+, and Security+ certifications. S K I L L S

Hardware Troubleshooting

Software Installation & Configuration

Networking Basics

IT Service Management (ITSM)

Incident & Problem Management

Customer Support & Help Desk

Operations

Security Fundamentals

System Maintenance & Updates

Cloud & Virtualization Basics

Command-Line Basics Equipment

Installation

Operating Systems

Security Vulnerabilities

Customer Service

Firewalls

Scripting

Cabling Structure

Conflict Management

Microsoft Office 365

Data Management

Network Hardware

Preventative Maintenance

Risk management

E D U C A T I O N & T E C H N I C A L T R A I N I N G ACI Learning Tech Academy Virtual Campus

IT Support Specialist Program Completion Date: April 2025 C E R T I F I C A T I O N S

CompTIA A+ In Progress

P R O F E S S I O N A L E X P E R I E N C E

Duro Electric Aurora, CO

Journeyman Electrician June 2018 – January 2025

• Led teams in completing project tasks, ensuring efficiency, adherence to deadlines, and compliance with industry standards.

• Interpreted and worked with blueprints and schematics, demonstrating strong analytical and problem-solving abilities.

• Performed pipe bending and one-line configurations, showcasing attention to detail and precision.

• Configured and maintained fire alarm systems, developing hands-on experience with technical installations and system troubleshooting.

• Worked with both low-voltage and high-voltage electrical systems, gaining expertise in power management and hardware connections.

• Installed and maintained lighting control systems, enhancing technical troubleshooting, configuration, and system integration skills.

Retail Associate May, 2006 – May, 2018

• Managed department operations, overseeing inventory, team coordination, and workflow efficiency.

• Processed and managed stock orders, ensuring accurate inventory control and timely restocking.

• Operated pallet jacks, scissor lifts, and forklifts to transport and organize materials safely and efficiently.

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