Customer Service Lead Clerk

Edmilson Santos

Birmingham, MI ***** Detroit Metropolitan Area, Michigan, USA • +1-947-***-**** •

Profile:

• email: ********.********@*****.***

• Linkedin: https://www.linkedin.com/in/edmilson-de-paula-santos-32bb36138/details/skills/ Summary:

Dedicated professional with over 10 years of experience in fast-paced environments, specializing in effective teamwork, problem-solving, and customer service. Adept at managing stock, maintaining product displays, and working efficiently with cross- functional teams.

Skills:

Teamwork & Collaboration Customer Service Attention to Detail Communication

Time management Problem Solving Multitasking Stress Resilient Adaptability Conflict Resolution Proactive Organized Versatile. PROFESSIONAL EXPERIENCE

Meat Lead Clerk / Kroger Nov 2024 – Present

Birmingham, MI

• Assisting customers with their eating and seafood selections, providing recommendations and assistance.

• Maintaining proper stock levels in display cases, rotating products to ensure freshness, and arranging items for visual appeal.

• Cutting, weighing, wrapping, and pricing meat according to company standards.

• Cleaning and maintaining the meat department, including equipment and storage areas, to meet safety and health regulations.

• Receiving shipments, unloading pallets, breaking down inventory, lifting heavy products and ensuring proper rotation to maintain freshness.

• Following proper food handling and safety procedures, including temperature monitoring and sanitation guidelines.

• Ordering products, preparing labels, and assisting other departments as needed. Mobile Field Tester - Freelancer Nov 2024 - Present Remote - TadTelmax, Birmingham, Michigan, USA - Taipei, Taiwan

• Demonstrated strong analytical thinking, problem-solving, and attention to detail while performing advanced device testing and troubleshooting across global networks.

• Collaborated effectively with cross-functional teams and communicated complex technical findings clearly to improve product performance and reliability. Telecommunications Consultant and Engineer 1999 – 2022 Telefonica of Brazil, Belo Horizonte, Minas Gerais, Brazil

• Led cross-functional teams to enhance network capabilities and optimize costs using agile methodologies, demonstrating strategic planning and problem-solving skills. Represented teams in technical forums and disaster recovery analyses while coordinating projects to improve infrastructure and service quality.

• Supervised teams to optimize network performance and resolve issues through KPI analysis, fostering collaboration and customer satisfaction. Installed and configured telecommunications equipment, conducted preventive maintenance, and ensured compliance with industry standards.

ACCOMPLISHMENT

• Demonstrated strong leadership, collaboration, and strategic planning by implementing seasonal plans with stakeholders, reducing downtime by 15%.

• Led large-scale projects, including database consolidation and network restructuring, achieving significant cost savings and performance improvements.

• Showcased problem-solving and innovation by enhancing energy efficiency and managing redundancy projects, resulting in reduced interruptions and operational costs. VOLUNTEER EXPERIENCE

Volunteer Board Member of Telefonica 2018 – 2019

Telefonica of Brazil, Belo Horizonte, Minas Gerais, Brazil

• Demonstrated strong teamwork, organization, and leadership by actively participating in meetings to plan volunteer activities and successfully coordinating a team to renovate school facilities, showcasing resilience and adaptability throughout the project. EDUCATION

• Bachelor of Electrical Engineering 2000 - 2004

• Pontifical Catholic University of Minas Gerais, Brazil TRAINING & CERTIFICATES

• Managing Time and Attention – Online - Telefonica Universitas - 2022

• Leading Self 1.0. – Online - Telefonica Universitas – 2021

• Agile Ways of Working – Online - Telefonica Universitas - 2020

• Agile Methods: KANBAN and Scrum – Telefonica Universitas - 2021

• Lean 6 Sigma Methodology – Yellow Belt – Belo Horizonte – Telefónica – 2019

• Design Thinking – São Paulo – Telefónica - 2017

LANGUAGES & TRAVEL

• English Immersion Class at Nacel School in London from January to April of 2023.

• French Immersion Class at D'accord French School in August of 2022.

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