Project Manager Substitute Teacher
Resume:
MICHELLE R. UNDERWOOD
********.************@*****.***
www.linkedin.com/in/michelle-underwood-b7a23aa8
SUMMARY
Versatile Project Manager with 15 years of experience leading IT and migration projects across diverse industries. Expertise in Agile, Scrum, and Waterfall methodologies, with a proven ability to manage end-to-end migration processes and IT infrastructure upgrades. Skilled in risk management, stakeholder communication, and optimizing resource allocation to ensure timely and cost-effective project delivery. Strong track record of driving cross-functional collaboration to deliver secure, scalable solutions that meet business objectives and enhance operational efficiency.
SKILLS
Project Management Professional Certified
IT Infrastructure Management
Adaptability/Flexibility
Migration Planning & Execution
Risk Management
Leadership & Team Management
Budgeting & Cost Control
Stakeholder Management
Requirements Gathering & Analysis
Microsoft Project Scheduling & Resource Allocation
Data Migration Tools & Techniques
Cloud Technologies
Change Management
Effective Communication
Compliance & Security Standards
Vendor Management
Problem-Solving
Project Tracking Software
EXPERIENCE
CENTENNIAL SCHOOL DISTRICT
SAN LUIS, COLORADO
Substitute Teacher 10/2024 to Present
Substitute Teacher working with children on an Independent Education Plan.
Substitute Teacher for Elementary classes.
Substitute Teacher for Middle School classes.
Substitute Teacher for High School classes.
CHARLES SCHWAB
Lone Tree, Colorado
Staff IT Project Manager 08/2018 to 01/2024
Controlled the application development and implementation of critical government required updates to trading reporting systems for Schwab and TD Ameritrade, ensuring compliance with FINRA regulatory standards, resulting in a 30% reduction in compliance-related errors. Experienced user of Microsoft Project planning and scheduling with all projects.
Utilized JIRA to manage project roadmaps and project management goals.
Executed the successful integration of Google Cloud Platform (GCP), boosting data analysis and reporting capabilities, which led to a 40% improvement in reporting turnaround time.
Directed the migration of over 1 million TD Ameritrade customer accounts and trading history to virtual SQL servers, improving data accessibility and reducing database latency by 25%.
Coordinated the deployment of Microsoft Windows 10 across 15,000+ employees within an 18-month period, increasing system performance and reducing downtime by 15%.
Organized a $9M multi-year budget for database upgrades and cloud migration projects, delivering the integration of TD Ameritrade's customer data on time and under budget by 10%.
Perfected client service efficiency by 20% for Schwab Bank and International Branch Agents by documenting and optimizing customer call data flows, developing an End-to-End test plan, and ensuring seamless execution of service blueprint.
Managed projects for software deployment, trading, new project funding process, and customer service call handling teams.
FISERV
Greenwood Village, CO
Project Manager, Government Services 06/2014 to 08/2018
Authorized project management for high-stakes government services at FISERV, coordinating and delivering three major releases to ensure ADA compliance for Direct Pay and IRS online applications, achieving 100% compliance within project timelines.
Experienced user of Microsoft Project planning and scheduling with all projects.
Utilized JIRA to manage project epics and stories for multiple projects.
Headed a $1M budget for the Direct Pay IRS Website and online applications, ensuring full regulatory ADA compliance and improving accessibility for over 1 million users.
Chaired a complex Oracle upgrade alongside SUN server enhancements for the IRS platform, managing a $2.7M budget and improving platform performance and security by 30%.
Reengineered access between test and production environments, reducing infrastructure-related delays by 25% and accelerating project delivery timelines.
Functioned End-to-End testing for Direct Pay tax systems, including Unit Testing, User Acceptance Testing (UAT), and Post-Deployment Quality Testing, ensuring zero post-deployment issues.
Augmented IRS platform performance and security through a coordinated Oracle and SUN server upgrade, resulting in a 20% increase in system efficiency and a 15% reduction in security vulnerabilities.
FISERV
Greenwood Village, CO
Project Manager, Information Technology 05/2012 to 06/2014
Guided an IT infrastructure project for the EFTPS team, including the design and implementation of a new database and application development, enhancing system efficiency and data security by 30%.
Orchestrated cross-functional teams to address internal access issues between Test and Production environments, improving workflow efficiency and reducing project delays by 20%.
Coordinated with Global and Regional Firewall teams to escalate and resolve Firewall requests, ensuring seamless access for internal users and minimizing security risks.
Oversaw multiple projects for product and development teams, ensuring smooth execution across various phases and delivering projects on time, increasing team productivity by 25%.
Operated SUN server and Oracle upgrades for the TeleCheck Services team, improving system performance and reducing downtime by 15% during the upgrade process.
Facilitated comprehensive planning and project management for infrastructure initiatives, achieving 100% compliance with security protocols and enhancing operational stability
EDUCATION
BACHELOR OF BUSINESS ADMINISTRATION AND MANAGEMENT
University of Kansas, Lawrence, KS 08/1982 to 12/1986
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