It Support Technical
Resume:
Salem Mpunga Maneka
Dallas, TX 76117
**********@*****.***
Professional Summary
Versatile IT Professional IT Support System Administration Cybersecurity ICT Instructor Dynamic and results-driven IT Support Specialist, System Administrator, Cybersecurity Engineer, and Certified ICT Instructor with 5+ years of experience optimizing IT infrastructure, securing networks, and delivering top-tier technical support. Passionate about solving complex IT challenges, enhancing cybersecurity resilience, and empowering teams through expert training in Microsoft and EC-Council technologies. Skilled in system administration, network security, cloud computing, and incident response, with a strong track record of improving IT efficiency and security.
Key Strengths:
• Rapid troubleshooting of hardware, software, and network issues
• Implementing cybersecurity protocols & risk management strategies
• Managing Active Directory, firewalls, and cloud-based systems
• Delivering high-impact technical training & IT certifications
• Enhancing IT operations through automation & best practices Professional Experience
IT Help Desk Specialist
Tech Solutions Inc., Capetown
June 2017 – June 2019
• Provided technical support to over 100 end-users daily, resolving issues related to hardware, software, and network connectivity.
• Diagnosed and repaired computer hardware, including desktops, laptops, and peripherals, resulting in a 30% reduction in downtime.
• Implemented and maintained IT policies and procedures, improving overall system efficiency and security.
• Assisted with software installations, updates, and configurations, ensuring smooth operation of applications and systems.
• Trained and mentored junior staff, enhancing team knowledge and support capabilities System Administrator & ICT Instructor
Training Center, Cape Town
June 2019 – June 2024
• Providing IT Training (Microsoft, CompTIA, Cisco, EC-Council, ISACA etc.) to Corporate Companies
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Managing and Maintaining the Servers, PC’s, Routers and Switches, FortiGate firewall Respond to queries either in person or over the phone.
• Train computer users.
• Interaction with vendors for hardware requirements & other maintenance activities.
• Maintenance and Troubleshooting of Operating Systems, Network and applications in the client machines.
• Implementation and management of System Center configuration manager to maintain remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.
• Support and provide solutions for network failures, making recommendations for possible fixes.
• Installation and management of Antivirus servers Symantec Antivirus, McAfee, Trend Micro Across the Network.
• Provide technical support; assisting users who have network problems.
• Perform high level troubleshooting, diagnostics for networking problems.
• Implementation of Microsoft Services like Active Directory Services, DNS, DHCP, WDS.
• Deliver support for Remote Access, VPN and troubleshooting when necessary. Etc.. Cabin Counselor & Mail Room Agent
Interlochen, Michigan US
June 2024 – August 2024
• Supervise and ensure the well-being of campers in the assigned cabin.
• Facilitate daily cabin meetings, fostering a positive and inclusive environment.
• Assist campers in maintaining personal hygiene and a clean living space.
• Lead and participate in scheduled activities, ensuring engagement and safety.
• Communicate with camp leadership regarding camper concerns or incidents.
• Enforce camp policies and encourage respectful behavior among campers.
• Sort and distribute incoming mail and packages to the appropriate recipients.
• Process outgoing mail, ensuring proper postage and timely dispatch.
• Maintain accurate records of received and delivered packages.
• Provide excellent customer service when assisting students and staff with mail-related inquiries.
• Ensure the security and confidentiality of all mail items. System Administrator
Interlochen, Michigan US
August 2024 – Current
* Available for short-term online support (a few hours only) * Education
High School Diploma
Mpunsh Institute
Graduated May 2013
Network Communication
Cape peninsula University Technology
Graduated September 2016
Skills
• Technical Support & Troubleshooting – Diagnosing and resolving hardware, software, and network issues.
• Operating Systems Management – Proficiency in Windows, Linux, and macOS administration.
• Network Administration – Configuring and maintaining LAN, WAN, VPN, firewalls, and routers.
• Cybersecurity – Implementing security protocols, firewalls, and endpoint protection.
• Incident Response & Threat Analysis – Detecting, investigating, and mitigating security threats.
• System Monitoring & Maintenance – Using tools like SIEM, IDS/IPS, and log analyzers. Knowledge of Windows, macOS, and Linux
• Cloud Computing & Virtualization – Experience with AWS, Azure, VMware, and Hyper-V.
• Active Directory & Identity Management – Managing user accounts, permissions, and authentication.
• Backup & Disaster Recovery – Implementing and managing data recovery solutions.
• Patch Management & Software Updates – Ensuring system security and stability.
• IT Compliance & Risk Management – Knowledge of frameworks like NIST, ISO 27001, and GDPR.
• Excellent Communication & Documentation – Writing technical reports and user guides.
• Collaboration & Teamwork – Working effectively with IT teams, vendors, and end-users. Certifications & Qualifications
• Cisco Certified Network Associate (CCNA) - CSCO13731148
• Cisco Certified Specialist - Data Center Core (CCNP) - CSCO13731148
• Certified Network Defender (CND) - ECC6529734081
• IT Infrastructure Library (ITIL)
• Certified Ethical Hacker (CEH) - ECC2560798314
• Certified in Risk and Information Systems Control (CRISC)
• Certified EC-Council Instructor - ECC38308855685
• Certified Information Security Manager (CISM)
• Certified Information Systems Security Professional (CISSP)
• Microsoft Certified: Azure Security Engineer Associate - I383-5266
• Linux Essentials
• MS-100: Microsoft 365 Identity and Services - https://www.credly.com/badges/e5446ed2- 4091 45efac434fbd7afa9b50/public_url
• MS-101: Microsoft 365 Mobility and Security https://www.credly.com/badges/e5446ed2- 4091-45ef-ac43- 4fbd7afa9b50/public_url
• Microsoft Certified: Azure Administrator Associate - H610-8640
• ComPTIA A+ (220-1001) & (220-1101)
• ComPTIA N+ (N10-008)
• ComPTIA S+ (SY0-601)
• ComPTIA CYSA + (CS0-003)
• CCNP ROUTING & SWITCHING
• CCNP TROUOBLESHOOTING
• Microsoft Certified: Azure Solutions Architect Expert - I5101103
• OPSWAT File Security Associate (OFSA) https://www.credly.com/badges/cb22fb9a-e395 403dad2df1ea19fe722d/public_url
• OPSWAT Introduction to Critical Infrastructure Protection (ICIP) https://www.credly.com/badges/eb34a33a-0512-4490-bf5e 57cb8724f14e/public_url Professional Affiliations
• EC-Council Instructor
• Microsoft Certified Trainers
Additional Information
• Volunteer IT Support, Dallas Community Center, assisting with setup and troubleshooting for community events
• Learning Spanish
References
Available upon request.
Eager to bring my expertise to an innovative organization that values IT excellence, security, and digital transformation. Let’s connect and drive success together!
Contact this candidate