Administrative Assistant Customer Service

MUSSARAT PARVEEN

** *********** **** *****, **** York, M4H 1L7, Toronto

Tele Mob: +1-647-***-**** Email: *******.****@*****.***

OBJECTIVE

• To leverage my 15 years of work experience as a Client Service Representative, Educator, and Administrative Assistant to obtain a position as a Care Giver.

SUMMARY OF QUALIFICATIONS

•10 years of experience working in the education sector

•5 years of experience working in retail sales, customer service, and business

•Ability to work well with both staff and clients in a professional environment

•Pronounced administration skills with the ability to use case/client management systems

•Proficient in Microsoft Office, Google Suite, Windows XP, Emails, and the internet

•Excellent interpersonal and organizational skills; effectively anticipated clients’ needs and resolved issues

•Adept in marketing and sales with the ability to pitch relevant information to increase sales

•Experience providing counseling and coaching for youth seeking help accessing the job market

•Fluent in English, Hindi, Urdu, and Bengali languages with basic competency in Cantonese

PROFESSIONAL PROFILE

Concierge Security & Front Desk Receptionist

Paragon, North York, ON Sep 2024 - Present

•Created innovative and unique experiences, delivering outstanding services to build stronger relationships with residents and visitors

•Track record of managing multiple tasks and priorities simultaneously, ensuring the efficient administration and timely completion of tasks, package auditing, and the motor vehicle detection system

•Proven ability to communicate effectively with residents, visitors, and team members, resulting in positive feedback, de-escalating conflicts, and better performance and operations.

•Attending and forwarding calls, answering queries to resolve customer issues, and providing accurate information. Filing and keeping records of bills and documents, using the condo-control system, setting up buzz code, resident registration, transitioning, and liaising between management and the residents

Retail Sales Associate & Cashier

Winner’s TJX, Toronto, ON Aug 2024 - Present

•Consistently performing well, exceeding and completing designated tasks on time, like processing of merchandising, display, and presentation

•Achieved target tasks under pressure and during festival times, with multi-tasking and time-management skills. Received great customer service feedback

•Efficiently handled cash, including exchange and returns, along with implementation of cross-selling and Promotion

Sales & Marketing Specialist

Raymik Custom Tailor, Toronto ON June 2024 – Present

•Achieved a 20% rise in organic website traffic attributed to content marketing and SEO with the IT team

•30% increase is sales through email marke5ng, social media engagement branding & promo5on through yellow pages, virtual address, Groupon, website crea5on, booth promo5on & Google ads etc

•Executed an outbound calling strategy to warm leads, leading to a close rate of 27%, which exceeded expectations, worked closely with existing customers to understand their needs better resulting in good return revenue

Manager & Business Owner

Best Grocery Store Hong Kong Nov 2020 -2023

•Successful startup, upselling, and stabilization of a grocery business

•Spearheaded and led a team of 7 people with good teamwork, product, and service output

•Excelled in inventory and supply management with stark customer acquisition numbers and profit margins, even with stiff competition during high inflation and low business times

NET Teacher

Head Start Group Ltd, Hong Kong March 2017 – 2023

•Taught different age ranges with varied curriculum and instilled a love for learning English

•Achieved improved student outcomes with increased test scores and good attendance

•Upgraded skills to the current standards through participation in workshops, up-to-date teaching practices and conferences etc

Assistant Teacher

HKCAPLK International School, Hong Kong Nov 2019 – July 2020

•Participated in school community events and initiatives to foster a positive learning environment

•Successfully implemented new teaching strategies and Edtech that enhanced students' overall performance and learning outcomes

•Collaborated in curriculum and rubrics development for better assessment and measurement of learning outcomes, integrated development, and growth

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NET Teacher

Bank of America Merrill Lynch Children’s Learning Centre, Hong Kong Nov 2014 – Feb 2018

•Attended to and successfully integrated special needs students into the main steam learning through innovative and personalized teaching strategies, activities, and games

•Mentored a student who attained a scholarship of 2 million HKD, along with admission to a reputable school

•Counselled, guided, and mentored underprivileged and special needs students with differential needs like emotional and educational needs, career goals, improvement in language skills etc

Class Teacher

St Johannes College Kindergarten, Hong Kong Aug 2013 – Jun 2014

•My class achieved the best performance award in an intra-school competition performance

•Received positive written feedback from parents and praise from peers about classroom management, time management, lesson planning, teaching strategy behavior management, and teamwork

•Received good year-end performance increments, helped in easy conflict resolution, attained vertical and horizontal alignment, and excelled in school activities and functions like games day, PTA, admission interviews, grandparent’s day, and festival functions.

VOLUNTEER EXPERIENCE

Volunteer Staff

IWB Immigrant Women in Business Aug 2024 - Present

•Expanded social network and participated in conferences, fairs, and meeting encouraging and promoting Immigrant Women in Business

•Learnt about the myriad of work that women are engaged in, in Ontario, collaborated and guided other Immigrants in matters of education, job, business, information, and organizations

Community Volunteer

Thorncliffe Park Public School Dec 2024 - Present

•Helping with the supervision of students during recess, and in the classroom

•Learnt about the Canadian school curriculum and multiculturalism

Volunteer Staff

TNO - The Neighborhood Organization Jun 2024 – Present

•Provided customer service and language help to the clients of a food bank in TNO

•Gained community service exposure, Canadian work reference, and joined a broad network of community groups and services.

EDUCATION

Calcutta University, Kolkata Aug 2004 – July 2005 • Bachelor of Education – Bed, Education

Shri Shikshayatan College, Kolkata Aug 2000 – July 2003

• Bachelor of Arts - BA, English Language and Literature

References Available Upon Request

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