Customer Service Human Resources

Israa Harkous

Beirut, Lebanon

Email: ************@*******.*** Phone: (961-********

Lebanese

Highly Motivated Human Resources Fresh Graduate with Experience in Administration on Sales

Sales Techniques Office Management

Administrative Expert Customer Service

Communication Skills Problem Resolution

Languages: English and Arabic

Technologies: MS Office: Word, Excel, PowerPoint

WORK HISTORY

Admin, Mediaworld, Beirut, Lebanon Jul 2017 – Apr 2018

●Responsible for all studio bookings, confirmations and cancellations.

●Answered incoming calls and answered inquiries in a professional manner.

●Handled all the incoming and outgoing emails and reported to upper management.

Senior Sales Associate, May 2016 – Jun 2017

Sales Associate, Dec 2015 – May 2016

Forever 21, Beirut, Lebanon

●Part of the opening team of forever 21 in city center, received trained on collection, merchandising, communication skills and customer service.

●Handled the shift schedule of 5 sales associates for AM and PM shifts, coordinated leaves and breaks.

●Received customers, initiated conversation to better understand their needs and budget and recommended items according to their desire.

●Resolved customer complaints and escalated issues to supervisor.

Salesperson, Karout Mall, Beirut, Lebanon Nov 2014 – Nov 2015

●Greeted and acknowledged all customers in a friendly, professional manner and provide quick, responsive customer service.

●Assisted with organizing and marketing merchandise to optimize visibility and profitability.

●Described merchandise and explain use, operation, and care of merchandise to customers.

EDUCATION

Bachelor of Human Resources, American University of Culture and Education, Lebanon 2022

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