Customer Service Representative

EDUCATION

Andrea Lutfey

Sanford, NC *****/954-***-****/*******@*******.***

Concorde Career Institute Miramar, FL

Medical Assistant Program August 2011

EXPERIENCE

ThompsonGas Carthage, NC

Customer Service Representative February 2022 – February 2025

Handle inbound calls by asking probing questions to uncover sales and services opportunities

Evaluate sales methods and company programs to meet current customer needs and develop potential business leads

Address customer issues and respond to all inquiries, including, but not limited to, pricing, billing, products, grievances and new account set up

Receiving cash and check payments from walk in customers

Handle each call with a high level of professional warmth and eagerness

Possess a working knowledge of all TG products and service offerings

Understanding of all policies and procedures

Lead outbound calling in effort to collect from past due customers

Ownership, accountability, and empowerment

Flexible

Moore County Department of Health - Temporary COVID Carthage, NC

Customer Service Representative February 2021 – March 2021

Assisted with patient scheduling for desired medical requests

Answering questions unless it involves a medical question

Speaking with patients to update spreadsheets

Organized patient data to assist medical staff with efficiency

Energy United Propane - Temporary Carthage NC Customer Service Representative January 2020 - December 2020

Scheduling propane deliveries

Preparing Service Work Orders

Customer accounts updated with all revelant notes

Walk ins-bank deposits

Broward County School Board-ESE Fort Lauderdale, FL

Customer Service Specialist January 2014 – July 2018

Validate transportation routes

Direct support for schools Accelify systems

Resolved staff transportation concerns with routing software

Reconciled ESE, ESE Diabetic and ESE Medical Fragile nursing invoices for Medicaid Reinbursement

Direct contact for Administrative Claiming budget support

Responsible for pilot implementation of nursing agencies Kronos System

Organized and set up public record requests

Primary contact providing support with problems regarding school district communication procedures

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