Customer Service Representative
Resume:
Touqeer Zehra]
Brampton, Ontario
**************@*****.***
Objective
Friendly and dedicated customer service professional with over2 years of retail experience, seeking a Customer Service Representative role at Canadian Tire . Passionate about providing exceptional service, ensuring customer satisfaction, and contributing to a positive team environment.
Professional Experience
Retail Associate
Shoppers Drug Mart – Toronto, ON
Dec2023– July 2024
Delivered prompt and friendly service to customers, helping with product inquiries and purchases.
Handled transactions accurately using POS systems and processed returns and exchanges.
Maintained clean, organized displays and ensured stock levels met customer needs.
Recognized by management for consistently meeting customer satisfaction goals.
Customer Service Representative
Canadian Tire – Mississauga, ON
Aug2024 – Present
Assisted a high volume of customers daily in a fast-paced retail environment.
Managed cash handling, credit/debit transactions, and returns efficiently.
Resolved customer issues with professionalism and empathy.
Collaborated with team members to meet store targets and ensure smooth operations.
Education
Diploma in Early Childhood education
Canadore Collage – Mississuaga ON
Graduated: 2025
Skills
Excellent communication and interpersonal skills
Strong problem-solving and conflict-resolution abilities
Cash handling and POS system proficiency
Attention to detail and multitasking
Bilingual in English and [Other Language]
Certifications
Smart Serve Ontario
Issued: [July, 2024]
Contact this candidate