Business Systems Analyst - Product Owner
Resume:
Duane Toler
Business Systems Analyst / Product Owner
*****.*****@*****.*** • 678-***-****
www.linkedin.com/in/duanetoler/ • Johns Creek, GA 30022 Innovative professional with extensive experience in developing system solutions.
Expert in using data gathering techniques as well as developing user stories, process diagrams, use cases, and business requirement documents in shared environments including Azure DevOps, Rally, Jira, IBM Blue Works, Visio, BPMN, Lucid Charts, Balsamiq, Confluence, SharePoint, and MS Teams.
Competent at defining and communicating the product vision, strategy, and roadmap. Strong understanding of Agile methodologies, waterfall and software development lifecycle.
Demonstrated exceptional communication and presentation skills; committed to cultivating lucrative relations with project managers, stakeholders, developers, and quality engineers.
Track record of conducting data and requirement analysis across multiple subject domains such as telecom, health, engineering, and finance.
Areas of Expertise
Data Analysis & Interpretation
Process Improvement
Strategic Planning
Requirement Gathering
Problem Solving
Report Creation
Backlog Management
Data Mapping
Analytical Thinking
Professional Experience
Axis Capital, Alpharetta Ga December 2024 – March 2025 Process Business Analyst
Contracted on a short-term process improvement assignment documenting the “as-is” view of numerous end-to-end business processes in the preparation of a homogenous and improved “to-be” processes.
• Participated in interviews to gather data from SMEs in several insurance underwriting areas, and how each process is performed in the various groups and cities.
• Documented the process diagrams and associated details using IBM Blue Works. Mayo Clinic Labs, Rochester, MN August 2022 – September 2024 Senior Business Analyst
Analyzed and improved processes and software to support patient test orders, patient specimen tracking, and lab test results reporting while working as member of strategic management solutions team.
● Performed the analysis and created user stories to enhance Mayo Supersaturation test reports including the addition of the historical test results for 15 test types.
● Compiled user stories in Azure DevOps and devised entity-relations diagram for migrating database and laboratory specimen testing functionality to a new environment.
● Developed process flows and requirements for automated processing of patient test sample patterns created by a Bruker Maldi TOF device in the bacteriology lab and feeding matched pattern results into Soft Lab Information System (LIS).
● Completed the analysis, process flows, and requirements to integrate RFID technology for monitoring and alerting patient specimens traveling through underground tubes from operating rooms in hospitals across the city to the Mayo test labs.
AETNA-Active Health Management, Alpharetta, GA June 2019 – July 2022 Senior Business Analyst /Product Owner
Managed and refined the backlog of functional requirements in Jira and structured as epics, features, and user stories. Assessed risks and dependencies, prioritized features, and presented findings in PI planning sessions. Coordinated bi- weekly sprint planning and engaged in SAFe ART Sync activities as the product owner for two agile teams. Carried out analysis and organized sessions with business stakeholders, application architects, developers, and other product owners within SAFe solution chain. Formulated entity relationship diagrams and process flows to illustrate As-Is and To-Be views for standalone and multi-system processes.
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● Optimized case management system for AHM nurses in close collaboration with product and clinical teams while handling patient medical conditions for Aetna and licensed AHM providers.
● Improved health care management system for members insured by Aetna and other providers; developed requirements supporting business processes for clinical data collection. PureRed, Stone Mountain, GA September 2018 – May 2019 Senior Business Analyst / Product Owner
Formulated epics, features, user stories, and bugs in Jira; managed the product backlog for enhancements and defect resolutions. Allocated, monitored, and reported work items in daily stand-up meetings using Jira and Microsoft Teams for both local and offshore scrum teams. Collaborated with PureRed stakeholders to gather and analyze business needs, translating them into functional requirements for new development items. Delivered estimates and composed the SOW for new features and client initiatives.
● Spearheaded development activities as Scrum Master and Business Analyst for enhancements to a proprietary retail content management system.
● Designed process flows, use case diagrams, entity-relationship diagrams, user stories and wireframes to devise solutions supporting new sales ventures.
AT&T, Atlanta, GA March 2015 – August 2018
Requirements Engineer/Business Systems Analyst
Documented project dependencies by leveraging process and sequence diagrams. Interfaced with teams to determine the needs for developing new and updating existing APIs in support of the SaaS platform. Prioritized features and user stories in the product backlog via Rally. Conducted stand-ups, iteration and release planning, user story grooming, and agile methodology activities. Validated test plans, led triage meetings, formulated SQL queries, and supported integration and user acceptance testing.
● Designed enterprise solutions for applications over several iterations such as First Net for First Responders
(network priority uplift), Mobile Security (secure VPN and spam protection), and e911 management. Lexis Nexis, Alpharetta, GA February 2014 – February 2015 Senior Business Analyst
Delivered best of breed solution, ensuring personal identity protection and authentication for financial, insurance, health, and business customers. Determined money laundering, phishing, spoofing, and identity theft via detection processes.
● Identified requirements to build a new system, integrating the best functionalities of two existing systems and incorporating new market-driven features.
● Validated new functionality by crafting user stories and use cases. Additional Experience
Senior Business Analyst, Data Scan Technologies, Alpharetta, Ga (7/2013 -1/2014) Senior Business Systems Analyst, T-Mobile, Atlanta, Ga. (1/2013-6/2013) Lead Software Engineer/Product Owner, GE Energy, Atlanta, Ga. (1/2011-12/2012) Product Owner – Business System Analyst, Scripps Networks, Knoxville, Tn (11/2009-11/2010) Senior Business Systems Analyst/Developer, AT&T, Alpharetta, Ga. (1/2000–10/2009) Education
Bachelor of Arts in Mathematics
Cleveland State University, Cleveland, Ohio
Certifications
Professional Scrum Master (PSM I)
Professional Scrum Product Owner (PSPO I)
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